Front of House Administrator Apprenticeship

A G TOFT GARAGE

CAMBRIDGE (CB23 2RE)

Closes in 27 days (Wednesday 30 April 2025 at 11:59pm)

Posted on 3 March 2025

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Summary

Do you enjoy being the first face customers see? We are looking for someone who has excellent customer service skills, problem solving skills and computer knowledge. If this sounds like you then please apply!

Wage

£17,667 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 8.00am - 5.30pm

45 hours a week

Start date

Thursday 8 May 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

  • No 2 days are the same, but what is always guaranteed is the first impression given out is a memorable one
  • Greeting and checking in customers, answering incoming phone calls, invoicing jobs, scheduling appointments, ordering stock, these are tasks carried out every day
  • Alongside this growing and maintaining relationships with customers, and suppliers is also a key factor

Where you’ll work

79 SCHOOL LANE
TOFT
CAMBRIDGE
CB23 2RE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CAMBRIDGE REGIONAL COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

  • You will gain a Customer Service apprenticeship level 2 via a work mentor and Cambridge Regional College also you will gain knowledge of the motor trade due to the nature of the business
  • Meaning life time skills about vehicles that will be carried over into your personal life
  • Practical training and shadowing within the role
  • You will be supported with training on systems etc

Requirements

Essential qualifications

GCSE in:

  • English (grade 3 or D)
  • Maths (grade 3 or D)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this company

We are a family run business gaining customers through word of mouth and ones who have been there from opening in 1985! We are a tight knit team who rely on team work and a positive working environment. We have knowledgeable technicians who are able to diagnose and fix work that other garages are unable to. With passion about the motor industry and great customers

https://www.agtoftgarage.co.uk/ (opens in new tab)

After this apprenticeship

  • After completing your apprenticeship, you have the option of transferring the skills you have learnt into a job role at a new company
  • You can use the qualification you have gained as a stepping stone into a career in the same job role within a different company, or even different sector

Ask a question

The contact for this apprenticeship is:

CAMBRIDGE REGIONAL COLLEGE

Camilla

01223 418778

The reference code for this apprenticeship is VAC1000307062.

Apply now

Closes in 27 days (Wednesday 30 April 2025 at 11:59pm)

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