Level 3 Digital Support Technician Apprentice - Lancashire and South Cumbria NHS Foundation Trust

LANCASHIRE AND SOUTH CUMBRIA NHS FOUNDATION TRUST

Lancashire (PR5 6AW)

Closes in 9 days (Wednesday 30 April 2025)

Posted on 14 March 2025

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Summary

The overall purpose of Digital is to enable, promote and support the effective use of data, information, knowledge and technology to assist and improve health and health care delivery.

Wage

£19,554 a year

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Training course
Digital support technician (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm.

37 hours 30 minutes a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

In this role you will be required to:

  • Provide technical support to customers through a range of communication channels
  • Manage their time, prioritising their digital support workflow to meet critical milestones
  • Apply relevant policies and legislation appropriate to their role, and follow appropriate escalation procedures
  • Undertake basic data analysis utilising appropriate digital technologies
  • Maintain security of data by applying the appropriate policies and complying with legislation
  • Support continuous improvement activity within the organisation
  • Resolve digital issues using the appropriate tools and technologies
  • Collaborate with stakeholders to manage expectations, escalating as appropriate
  • Take responsibility for own continuous professional development (CPD) by keeping up to date with technological developments
  • Document actions to ensure a clear audit trail and progression of issues
  • Take appropriate action when application problems are identified
  • Support application users, advising on how to optimise productivity
  • Provide application training to users as required
  • Source information to support, advise or guide as appropriate to the audience

Where you’ll work

Sceptre Point
Sceptre Way
Preston
Lancashire
PR5 6AW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

TECHNICAL PROFESSIONALS LIMITED

Your training course

Digital support technician (level 3)

Equal to A level

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Digital Support Technician Standard.

The training covers the following core occupational duties:

https://www.instituteforapprenticeships.org/apprenticeship-standards/digital-support-technician-v1-1

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4 (C))
  • Maths (grade 4 (C))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Problem solving skills
  • Team working
  • Initiative
  • Flexible and adaptable
  • Keen interest in IT
  • Punctual and reliable
  • Friendly, outgoing nature
  • Professional attitude to work

Other requirements

You must meet the following eligibility criteria to apply for the role: have been a UK/EEA resident for the last 3 years, hold valid residency status, have the right to work in the UK.

About this company

The NHS has a multi-billion pound budget to deliver an efficient, modern, safe and effective healthcare service to patients. As they go through a period of transformation that sees efficiency savings impacting on their limited resources, they are looking to develop new talent to help deliver this challenge. Almost 2 million people make up the NHS workforce with over 350 different careers being split into 15 categories, one of which is Digital, one of the fastest growing areas within healthcare. Across the North West there are around 6,000 staff working in a Digital career. The overall purpose of Digital is to enable, promote and support the effective use of data, information, knowledge and technology to assist and improve health and health care delivery.

http://www.nhsapprenticeships.com (opens in new tab)

After this apprenticeship

This opportunity is advertised on a fixed term contract basis due to this being an apprenticeship, the objective of which is to gain a recognised qualification and experience in the workplace. This does not include a guaranteed permanent post with an NHS organisation, however throughout the apprenticeship individuals will be eligible to apply for vacancies within their workplace organisation, subject to the usual recruitment processes, with support being provided to ideally secure a position by completion. The apprenticeship will provide valuable work experience and a qualification that is recognised by employers.

Ask a question

The contact for this apprenticeship is:

TECHNICAL PROFESSIONALS LIMITED

Georgia Dunn

g.dunn@learn-tech.com

The reference code for this apprenticeship is VAC1000307045.

Apply now

Closes in 9 days (Wednesday 30 April 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.