Level 3 Business Administrator Apprenticeship at Cranleigh Gardens Medical Centre, Bridgwater

Summary

This is a unique opportunity to work for Cranleigh Gardens Medical Centre in Bridgwater. The successful applicant will learn practically on the job working primarily within the reception team and during off the job training gaining their L3 certificate in Business & Administration.

Wage

£14,133.60 a year

Minimum wage rates (opens in new tab)

Happy to review pay after 6-month probationary period.

Training course

Business administrator (level 3)

Hours

36 Hours to include college hours of 6 hours per week. Hours to be agreed but anticipated x2 days at 10 hours per day and 2 days at 5 hours per day.

36 hours a week

Possible start date

Monday 7 April

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

The successful candidate will have good interpersonal skills and ideally will have had some experience of dealing with the public. A positive attitude, strong communication skills and a can-do attitude to ensure our patients receive the very best experience and support to meet their health needs.

You will primarily be working within a reception team comprising of 11 staff but also undertaking some support to our administration team.

• You should be able to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
• Provide general assistance to the practice team
• Project a positive and friendly image to patients and other visitors, either in person or via the telephone

We are looking for candidates who are enthusiastic and motivated to support our patients along with the ability to work as part of a team. The successful candidate will have a high level of competence in the use of IT. Candidates should be able to demonstrate excellent organisational skills and an ability to communicate effectively with a wide range of health care professionals.

We have a very strong team ethic and have individual teams of GP's, Nursing, Administration, and Reception within our overall practice team. We presently have nine members within the reception team that you would be joining with a mix of ages and experience.

We are a very busy team but also strike a balance between working hard, whilst generating a welcoming and enjoyable environment to work in.

This role may be closed early if a sufficient number of applications are received.

Where you’ll work

CRANLEIGH GARDENS MED CENTRE
CRANLEIGH GARDENS
BRIDGEWATER
TA6 5JS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SOMERSET SKILLS & LEARNING CIC

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Training schedule has yet to be agreed. Details will be made available at a later date.

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Other requirements

Please consider how you will travel to the place of work, particularly if you rely on public transport.

About this company

Cranleigh Gardens Medical Centre provides primary care services to a registered practice population of 14,000. We are a very friendly and enthusiastic team with a proven record of providing high quality clinical care to our patients.

http://www.cranleighgardensmc.co.uk (opens in new tab)

After this apprenticeship

Good potential for permanent employment if successful apprenticeship.

Ask a question

The contact for this apprenticeship is:

SOMERSET SKILLS & LEARNING CIC

SS&L the training provider: Philippa Bancroft

pbancroft@sslcic.co.uk

07917 923622

The reference code for this apprenticeship is VAC1000306818.

Apply now

Closes in 12 days (Wednesday 26 March at 11:59pm)

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