Apprentice Business Support

Summary

To work in conjunction with West Nottinghamshire College to attain a qualification in ‘Customer Service’ within a business environment, whilst providing all round business support to the AF Group.

Wage

£15,311.40 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Customer service practitioner (level 2)

Hours

08:30 – 17:00 Monday to Thursday, 08:30 – 16:00 Friday.

39 hours a week

Start date

Monday 1 September 2025

Duration

1 year 1 month

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

To undertake day to day business support services to ensure the efficient running of the department
To deliver a high-quality customer service to all internal departments and stakeholders
Administrative tasks on in-house systems and databases
Daily maintenance, cleaning, re-stocking of kitchen areas
Handle internal mail delivery and collection, ensuring timely distribution of mail throughout the organisation. This includes multiple visits to all departments on a daily basis
Filing/archiving of accounting paperwork, quotes, contracts etc.
To cover front of house (reception) as and when required
Assist engineering in the supply of contract/site/work files
Maintaining catering supplies in all departments
Maintaining stationery supplies in all departments
Scanning documents
Assist the Business Support Specialists dependent on work level and holiday periods
Create switchboard labels as required
Share telephone answering role with Receptionist and ensure that telephone is promptly answered
Assist as necessary re. provision of catering requirements (staff/visitors/meetings, buffets etc).
Carry out general administration and other duties as delegated by
Central Services Manager/Central Services Director
Attend meetings as required/requested
CSD KPIs
Achieve qualification milestones and attain required grade.Comply
with BS EN ISO 9001 quality system
Actively promote team working and the successful operation, maintenance/creation of applicable procedures, standards and work instructions
Responsibility for complying with and implementing the business management system within their area of activity

Where you’ll work

A F Switchgear Limited
Nunn Brook Road
Sutton In Ashfield
Nottinghamshire
NG17 2HU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

WEST NOTTINGHAMSHIRE COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Planned worked based visits by the specialist and the learner to attend masterclasses at West Nottinghamshire College.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

IT skills
Organisation skills
Customer care skills
Administrative skills
Team working
Professional Attitude
Ability to adapt

About this company

Established in 1974, AF Switchgear specialises in the design, build and testing of bespoke LV distribution solutions. We have the building capacity, capabilities, and in-house expertise to meet all of your LV distribution requirements. AF Switchgear has a proven track record with 50 years of service and an annual turnover of approx £75 million. We manufacture: – LV Switchgear – Package Substations – Power Distribution Units (PDU) – Panel Boards – Tap-off Units (for Busbar systems) – Power Quality Solutions In addition to our products, we offer all of our customers effective service and support from a dedicated team. We can offer surveyance, maintenance, and a 24/7/365 call-out service for emergencies.

http://www.afswitchgear.co.uk (opens in new tab)

Company benefits

Free Car Parking Available

After this apprenticeship

At the end of the apprenticeship, there may be an opportunity to progress into a full-time, permanent role.

Ask a question

The contact for this apprenticeship is:

WEST NOTTINGHAMSHIRE COLLEGE

Ryan

apprenticeships@wnc.ac.uk

01623 900479

The reference code for this apprenticeship is VAC1000306735.

Apply now

Closes on Monday 25 August 2025

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