Executive Support Assistant Apprentice

Summary

This is an exciting time to join East Devon District Council as we start a period of local government transformation. As an Executive Support Apprentice you will learn essential skills in business administration, communication and problem solving learning from our professionals.

Wage: £24,309 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday, shifts around 9am to 5pm.
37 hours 30 minutes a week
Possible start date: Monday 5 May
Duration: 1 year 6 months
Positions available: 2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

No day is ever the same! Our team assistants will work closely with the Assistant Directors and help them to prioritise and manage their time effectively. This will involve dealing with emails, phone calls, raising purchase orders and organising meetings and organisation events. You will be involved in confidential meetings and be part of a wider Executive Support Team working at the heart of the council.

Where you’ll work

Blackdown House
Honiton
EX14 1EJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

MBKB LTD

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

A 100% tailored training and assessment program will be delivered to support you throughout your Apprenticeship, (18 months including endpoint assessment) topics covered include –

-The Organisation.
-Value of their skills.
-Stakeholders.
-Relevant regulation.
-Policies.
-Business Fundamentals.
-Processes.
-External environmental factors.
-IT.
-Record and document production.
-Decision making.
-Interpersonal Skills.
-Communications.
-Quality.
-Planning and Organisation.
-Project management.

You may need to complete level 2 Maths and English Functional skills (if you cannot evidence prior grades).

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Team working
Initiative
Social Media Skills
Good communication skills
Computer Literate
Confidential

About this company

East Devon District Council is a forward thinking council providing a range of services to the residents of East Devon, including street cleansing, enviromental health, planning and revenue collection. You can find out more about working for us at https://eastdevon.gov.uk/careers/working-at-eddc/about-us/

https://www.eastdevon.gov.uk/ (opens in new tab)

Company benefits

Flexi Time, Discounts Portal, Employee Assistance Programme, Wellbeing Initiatives, Free Parking, Cycle Scheme, LG Pension.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

This apprenticeship offers an excellent foundation for a career in Executive Support, administration or business management. With experience and further development you could progress into roles such as; Executive Assistant/PA, Office Manager, HR or Business Support roles.

Ask a question

The contact for this apprenticeship is:

MBKB LTD

Nicki Bevan

recruit@mbkbgroup.com

The reference code for this apprenticeship is VAC1000306694.

Apply now

Closes in 6 days (Thursday 20 March at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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