IT Apprentice

Summary

ITC Service is seeking an enthusiastic and motivated IT Apprentice to join its growing team. This apprenticeship provides a comprehensive training program designed to develop essential IT skills and industry knowledge. The successful candidate will work alongside experienced IT professionals, gaining hands-on experience.

Wage

£14,000 a year

Minimum wage rates (opens in new tab)

Salary £14,000 to £16,000 Per Annum

Training course

Information communications technician (level 3)

Hours

37.5 hours per week, Monday - Friday, 8am - 5pm.

37 hours 30 minutes a week

Possible start date

Saturday 29 March

Duration

1 year 3 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Answering customer calls and logging and raising tickets.
Fixing PCs, installing software, and troubleshooting issues.
Providing first-line service desk support via telephone and remote access.
Determining compatibility of hardware/software upgrades before implementation.
Utilising PowerShell for various tasks.
Hardware testing (HDDs, SSDs, RAM chips, motherboards, screens).
Software testing before mass rollout.
Updating systems such as ConnectWise, Microsoft 365 / Azure.
Installing PCs, laptops, thin clients, servers, copiers, and networks.

Where you’ll work

9 MERCHANT COURT
MONKTON BUSINESS PARK SOUTH
HEBBURN
NE31 2EX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BALTIC TRAINING SERVICES LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Full training and support will be provided by your workplace mentor and from the Baltic team.

Training schedule has yet to be agreed. An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. Details will be made available at a later date.

Requirements

Essential qualifications

GCSE in:

English (grade 5)
Mathmatics (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Team working

About this company

ITC Service is a leading IT support provider based in the Northeast of England, established in 2006. The company has built a strong reputation for delivering high-quality IT solutions to businesses across the UK. ITC Service prides itself on its exceptional client retention rate and industry-leading Net Promoter Score®, reflecting its commitment to outstanding service. The company’s mission is to empower an innovative workplace culture while consistently delivering client success through technology.

Company benefits

Located on the Metro line (driving preferred; car parking available on-site). Growth opportunities in a rapidly expanding business. 20 days holiday plus bank holidays.

After this apprenticeship

Possible progression upon completion of the apprenticeship .

Ask a question

The contact for this apprenticeship is:

BALTIC TRAINING SERVICES LIMITED

Lauren Morton

lauren.morton@balticapprenticeships.com

The reference code for this apprenticeship is VAC1000306607.

Apply now

Closes in 20 days (Monday 24 March)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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