Customer Service Practitioner Apprentice

Summary

We are in search of an apprentice to become a valuable and integral member of our team. The core function of this role is to provide customer support, coordinate bookings, and assist with office administration to ensure the smooth operation for Ellison's School of Motoring.

Wage

£14,329.90 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course

Customer service practitioner (level 2)

Hours

The role is Monday to Thursday from 10:00 - 18:00, and Friday from 10:00 to 17:00.

36 hours 30 minutes a week

Possible start date

Tuesday 22 April

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Responding to enquiries from the public via text, Facebook messages, email, phone, and in-person visits.
Liaising with driving instructors and managing new bookings in the diary system.
Scheduling driving tests and theory tests.
Updating instructor statements and recording payments received.
Performing general administrative tasks such as copying, filing, and record-keeping.
Assisting with general office duties to support the smooth running of the business.

Where you’ll work

17 Knights Road
Chelston Business Park
Wellington
TA21 9JH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BRIDGWATER AND TAUNTON COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Analytical skills
Team working
Professional telephone manner
Time keeping skills
Aptitude for Microsoft Word

About this company

At Ellison's School of Motoring, our core basic principles are to give professional honest driving lessons in order to help you become a safe driver to both pass your test and for the future. We aim to achieve this in the shortest space of time possible by giving structured lessons and therefore getting you on the road safely and as quickly and cost effectively as possible. We cover most areas of Somerset and Devon.

https://www.esofm.co.uk/ (opens in new tab)

After this apprenticeship

We are looking for someone who wants to learn and develop their skills as well as grow their confidence and functions within the business. This will allow them to advance their position, after completing their apprenticeship to be an integral member of the Ellisons Team.

Ask a question

The contact for this apprenticeship is: