Front of house apprentice

Summary

An exciting opportunity to join a successful mortgage company who are looking for a new team member to provide high-quality administrative and reception functions. You will develop within this role to support the Relationship Management team in managing the loan book and will include Front of House duties to become part of a collaborative team.

Wage

£22,000 a year

Minimum wage rates (opens in new tab)

Salary range (£22k-£25k)

Training course

Financial services administrator (level 3)

Hours

Monday - Friday 9am - 5pm

35 hours a week

Possible start date

Monday 31 March

Duration

1 year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Managing the reception process for visitors to Sun Court, ensuring that initial arrival procedures are carried out in a manner that gives an excellent impression of the organisation
Assisting in efficiently and politely receive incoming telephone calls, redirecting them to the required person/department so that calls are dealt with quickly
Coordinating the receipt and collection of hand-delivered mail and courier packages
Maintaining the access security function
Where necessary, providing administrative support to specified members of the team
Maintaining support services, including desk moves and changes, intranet telephone lists and voicemail messages
Supporting other departments by understanding key tasks and providing support when required
Providing administrative support necessary for both external and internal client meetings, i.e., diarising and provision of serviced meeting rooms, and liaising with external caterers
In liaison with management, co-ordinating attendance and response to ad-hoc in-house presentations
Supporting the Front Office Team with daily tasks

Where you’ll work

SUN COURT
66-67 CORNHILL
LONDON
EC3V 3NB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SIMPLY ACADEMY LTD

Your training course

Financial services administrator (level 3)

Equal to A level

Course contents

Quality service delivery: Consistently develops and delivers excellent service to customers, colleagues & advisers, supporting the products / services provided and adhering to ‘Treating Customers Fairly’ principles at all times
Customer communication & relationships: Develops effective relationships with customers & key contacts, handling & resolving issues through effective verbal/written/IT skills.
Team working & collaboration: Understands role within team & impact on others. Consistently endeavours to support colleagues & collaborate to achieve results
Planning & prioritising: Consistently adheres to systems & processes using proficient IT skills, including risk, regulatory and governance requirements

Your training plan

Level 3 Financial Services Administrator Apprenticeship Standard
The Financial Services Administrator apprenticeship is ideal for learners beginning an entry level role in the financial sector
As an entry level role, this apprenticeship provides the foundation knowledge, skills and experience for progression along a number of career paths.

Key Learning Outcomes:

A broad understanding of the financial services sector
An understanding of the role of the appropriate regulatory bodies
The importance of relationship building with clients and colleagues
Understanding of processes and procedures relevant to the role
How to develop commercial awareness
Building skills and capabilities within an organisation

Professional Qualifications:

CeMAP1 - awarded by London Institute of Banking and Finance (LIBF)
Completion of CeMAP1 will provide a solid foundation for the learner and can lead on to progression to study in other areas
To help prepare the apprentice for the professional qualification, apprentices are provided with Simply Academy’s qualification resource package, alongside a structured study plan supported by a series of live revision sessions with our qualified tutors

Requirements

Essential qualifications

GCSE in:

5 subjects including maths and english (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative
Microsoft proficiency
Fast, accurate and reliable

About this company

Butterfield, we provide specialised international financial services. Operating in multiple jurisdictions, with focus on results, value relationships, and celebrating success.

After this apprenticeship

You will eventually progress to fully support the Relationship Management team in managing the loan book.

Ask a question

The contact for this apprenticeship is:

SIMPLY ACADEMY LTD

Monica Peacock

monica@simplyacademy.com

The reference code for this apprenticeship is VAC1000306394.

Apply now

Closes in 15 days (Thursday 27 March at 11:59pm)

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