ICT Apprentice

Summary

To support the global IT Support team and all colleagues with 1st Line Technical issues. A great opportunity for a passionate individual interested in tech and looking to learn and develop IT skills.

Wage: £20,000 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: Monday – Friday, 9am – 5.30pm
37 hours a week
Possible start date: Sunday 30 March
Duration: 1 year 6 months
Positions available: 1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Assisting the Technical Service Owner function as part of the Global IT Application support services
Contribute to an efficient and effective Support service, including adhering to Service Level Agreements, Key Performance Indicators and other measures that promote a valuable support service to the business
Review tickets within Service Management, driving and managing service acceptance using established priorities
Undertakes daily operational checks (Incident, requests & Problem) as defined and trained by the wider team
Participate in projects as required
Work with multiple teams including external vendors to drive continuous service improvement
Assist with Service Transition for any project moving into IT Operations
Participate & contribute to Service Reviews and Vendor Management
Participate in regulatory audit activities
Perform basic proactive tasks for capacity & demand management, disaster recovery processes with guidance & training
Collaborate with support teams (within IT Operations, Development, Suppliers, Solution Groups) as required
Identify and drive operational efficiency improvements
Potential for travel and experience exhibitions

Where you’ll work

28 the Quadrant, Richmond
TW9 1DN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

JUST IT TRAINING LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

You will receive full training and support from the Just IT apprenticeship team to increase your skills.
Your training will include gaining a Level 3 Information Communication Technician qualifications
Functional skill Maths and English (if required)

Requirements

Essential qualifications

GCSE or equivalent in:

Math and English (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative

About this company

We are in the business of building businesses so everyone can thrive whoever and wherever you are. Our flagship events will always be our pride and focus, but we're now building on these, creating year-round communities with shared passions and purpose, designed to help businesses and people grow continually.

After this apprenticeship

Opportunity for a permanent role within the organisation

Ask a question

The contact for this apprenticeship is:

JUST IT TRAINING LIMITED

hello@justit.co.uk

The reference code for this apprenticeship is VAC1000306119.

Apply now

Closes in 10 days (Wednesday 26 March at 11:59pm)

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