Apprentice Business Administrator

Summary

As an Apprentice Business Administrator, you will provide an excellent support function to internal colleagues. You will be responsible for a range of general administrative tasks, including, but not limited to, maintaining records, issuing documentation and maintaining a high standard of data and process checks.

Wage: £16,500 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday 9am-5pm.
40 hours a week
Possible start date: Tuesday 1 April
Duration: 1 year 2 months
Positions available: 2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

General administration duties.
Respond to correspondence, telephone calls, e-mails as required.
Answer and direct queries provide accurate information to ensure excellent customer service is delivered.
Maintain and update systems, records, files and reports to ensure data accuracy and accessibility.
Adherence to internal and supplier quality and assurance checks.
Uphold protection of confidential customer and commercial data.
Competent utilisation of internal systems, including CRM, communication tools, reporting and archive databases.
Comply with all company operating policies and procedures.
Assist with the purchase of stock as directed by the Installation Project Manager.
Assist in making travel arrangements for both the UK and abroad for staff conducting site visits, meetings and/or installations.
Any other duties that are deemed appropriate from time to time.

Where you’ll work

Baltic Quarter
Quarryfield Road
Gateshead
Tyne and Wear
NE8 3DF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LEARNING CURVE GROUP LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The successful applicant will complete and obtain a Level 3 Business Administration Qualification through the Learning Curve Group.

You will be taught through:

4-6 Weekly 1-2-1 Sessions with your tutor.
6 weekly hours of Off-the-Job Training.
The course is a 14-month-long programme.

Requirements

Desirable qualifications

GCSE in:

English (grade 9-4/A*-C)
Maths (grade 9-4/A*-C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills

About this company

From our inception in 2012, we’ve grown our team to over 800 across three continents, providing unrivalled energy services and procurement expertise. We are projecting continued growth across the global group in 2023, as well as reaching new milestones in terms of continued expansion of our staff, customers and contracted power.

https://ngpltd.co.uk/ (opens in new tab)

After this apprenticeship

Progression to higher level roles.

Ask a question

The contact for this apprenticeship is:

LEARNING CURVE GROUP LIMITED

The reference code for this apprenticeship is VAC1000305808.

Apply now

Closes in 27 days (Monday 31 March)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

The candidate will apply using the link, the role will be advertised as ClearVue, a subsidiary of Northern Gas and Power.

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