Apprentice Data/Customer Support
Gradwell Communications
Leeds (LS12 6AB)
Closes on Friday 25 April 2025
Posted on 25 February 2025
Contents
Summary
Our client based in Leeds LS12 delivers cutting-edge cloud technology and is now eager for a Customer/Data Support Apprentice to join their growing team. You will be completing your L3 Data Technician Apprenticeship via Remit Training.
- Wage
- £15,000 a year
- Training course
- Data technician (level 3)
- Hours
-
Monday to Friday
9am to 5pm
37 hours 30 minutes a week
- Possible start date
-
Thursday 1 May
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
The customer service/data support apprentice role is a vital role within the overall support teams and wider Service Operations team, responsible for providing in-depth customer service support both to our direct customer base and our internal customers whilst ensuring all data is updated and recorded accurately. Our ideal apprentice should have great communication skills, strong attention to detail, and the ability to manage workload effectively and efficiently.
Responsibilities
- Answer calls in a professional and friendly manner, addressing customer inquiries with clarity and confidence
- Handle customer cases raised via email, creating, maintaining, and updating case details accurately
- Ensure all account and contact details are linked to the case for thorough record-keeping
- Collect and format data from daily calls to facilitate presentation for review and further advanced analysis by others, i.e. how many calls were dealt with each day and what problems did the customer have
- Store, manage and share data securely in a compliant manner
- Present data for review for line manager on a weekly basis
- Liaising with internal stakeholders - mainly within your team but also other departments
- Keep customers informed on the progress of their queries while their issues are under investigation
- Promote self-serve options by guiding customers to our knowledge base for common inquiries
- Collaborate with other departments to efficiently resolve customer queries and raise necessary tasks (e.g., processing credits)
- Manage multiple customer queries simultaneously with high levels of organisation and accuracy
- Apply effective problem-solving skills to resolve complex customer issues
- Accurately resolve billing inquiries to maintain up-to-date invoicing records
- Process small sales requests from customers, including hardware and Direct Dial-In (DDI) services
Where you’ll work
Suite 7, Element, Ring Road
Leeds
LS12 6AB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
REMIT GROUP LIMITED
Your training course
Data technician (level 3)
Equal to A level
Course contents
- Source and migrate data from already identified different sources.
- Collect, format and save datasets.
- Summarise and explain gathered data.
- Blend data sets from multiple sources and present in format appropriate to the task.
- Manipulate and link different data sets as required.
- Use tools and techniques to identify trends and patterns in data.
- Apply basic statistical methods and algorithms to identify trends and patterns in data.
- Apply cross checking techniques for identifying faults and data results for data project requirements.
- Audit data results.
- Demonstrate the different ways of communicating meaning from data in line with audience requirements.
- Produce clear and consistent technical documentation using standard organisational templates.
- Store, manage and distribute in compliance with data security standards and legislation.
- Explain data and results to different audiences in a way that aids understanding.
- Review own development needs.
- Keep up to date with developments in technologies, trends and innovation using a range of sources.
- Clean data i.e. remove duplicates, typos, duplicate entries, out of date data, parse data (e.g. format telephone numbers according to a national standard) and test and assess confidence in the data and its integrity.
- Operate as part of a multi-functional team.
- Prioritise within the context of a project.
- Source and migrate data from already identified different sources.
- Collect, format and save datasets.
- Summarise and explain gathered data.
- Blend data sets from multiple sources and present in format appropriate to the task.
- Manipulate and link different data sets as required.
- Use tools and techniques to identify trends and patterns in data.
- Apply basic statistical methods and algorithms to identify trends and patterns in data.
- Apply cross checking techniques for identifying faults and data results for data project requirements.
- Audit data results.
- Demonstrate the different ways of communicating meaning from data in line with audience requirements.
- Produce clear and consistent technical documentation using standard organisational templates.
- Store, manage and distribute in compliance with data security standards and legislation.
- Explain data and results to different audiences in a way that aids understanding.
- Review own development needs.
- Keep up to date with developments in technologies, trends and innovation using a range of sources.
- Clean data i.e. remove duplicates, typos, duplicate entries, out of date data, parse data (e.g. format telephone numbers according to a national standard) and test and assess confidence in the data and its integrity.
- Operate as part of a multi-functional team.
- Prioritise within the context of a project.
Your training plan
- You will be completing your Level 3 Data Technician Apprenticeship via Remit Training
- Learning will be delivered to your virtually at your workplace via our blended learning model
Requirements
Essential qualifications
GCSE in:
- Maths and English GCSE (grade Grade 4/C or above.)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Patience
Other requirements
Opportunities for flexible hours/ hybrid working once settled in and trained within the role.
About this company
Our client based in Bath, BA1 delivers cutting-edge cloud technology and is now eager for a Customer/Data Support Apprentice to join their growing team. You will be completing your L3 Data Technician Apprenticeship via Remit Training.
After this apprenticeship
- Possible progression opportunities as part of a fast-growing, successful company
Ask a question
The contact for this apprenticeship is:
REMIT GROUP LIMITED
Lois Sharland
lois.sharland@remit.co.uk
The reference code for this apprenticeship is VAC1000305756.
Apply now
Closes on Friday 25 April 2025
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