Customer Service Apprentice
CLASSIC LIFTS LTD
Worcestershire (B98 9PA)
Closes in 29 days (Thursday 29 May 2025 at 11:59pm)
Posted on 24 February 2025
Contents
Summary
Classic Lifts management ethos puts people “first” and believe great business results will follow. This is an ideal opportunity for an enthusiastic candidate looking to kick start and progress their career alongside a national company with strong values.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Thursday 9am-5pm (30 mins unpaid lunch break)
Friday 9am-4.30pm (30 mins unpaid lunchbreak)
37 hours a week
- Start date
-
Friday 6 June 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
Customer Care including:
- Answer phone calls / dealing with enquiries
- Managing the central email inbox and dealing with enquiries and issues
- Liaising with service engineers
- Use of Office 365 and bespoke software packages
Where you’ll work
8 Moons Park,
Burnt Meadow Road,
Redditch,
Worcestershire
B98 9PA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
HEART OF WORCESTERSHIRE COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
- L2 Customer service practitioner Apprenticeship Standard
Requirements
Essential qualifications
GCSE in:
- Math and English (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
Other requirements
Please make sure you can get to work easily / on time every day - punctuality and reliability are important to Classic Lifts.
About this company
Classic Lifts is a large independent UK national lift company providing professional lift maintenance, repairs, modernisations and new lift installations from 8 regional centres. We are privately owned by the senior management of the company with over 280 direct employees and a turnover in excess of £37 million. We have over 10,000 lifts under maintenance contracts, with customers ranging from household name retail brands, international hotel groups, schools and universities, hospitals to smaller nursing homes, residential developments and commercial facilities.
After this apprenticeship
On successful completion of their apprenticeship there may be the opportunity for a full time permanent position and career progression within the organisation.
Ask a question
The contact for this apprenticeship is:
HEART OF WORCESTERSHIRE COLLEGE
Erica Swingell
eswingell@howcollege.ac.uk
01527405997
The reference code for this apprenticeship is VAC1000305640.
Apply now
Closes in 29 days (Thursday 29 May 2025 at 11:59pm)
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