Office Admin Apprentice

Summary

We are seeking a reliable and enthusiastic individual to join our successful company. We are looking for an individual to join our team to role to support and work closely with the senior team. The person will be confident, polite and professional, have a keen eye for attention to detail and accuracy, able to self-organise and prioritise tasks.

Wage: £15,704 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday, 8:30 to 17:00.
40 hours a week
Possible start date: Tuesday 1 April
Duration: 1 year 3 months
Positions available: 1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Answering the phone in a clear and polite manner and transferring calls internally.
Using a computer to generate word and excel documents.
Responding to and creating emails.
Producing / updating Excel spreadsheets as required.
Supporting the office team in whatever administrative tasks they designate.
Filing, archiving and destroying documents in rotation.
Keeping archive store tidy and organised.
Creating internal orders using SAGE.
Creating and raising external order using SAGE.
Making drinks for visitors and staff and keeping everything clean and stocked.

Where you’ll work

UNITS 1-3 MOORFIELD IND. EST
MOORFIELD ROAD
YEADON
LEEDS
LS19 7BN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LUMINATE EDUCATION GROUP

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Training will take place at Printworks Campus, Leeds.
You will be required to attend training one day per month.

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Team working
Creative
Initiative

About this company

Metal Cabinet Sales are a UK based manufacturers and suppliers of metal cabinets, designed for a wide variety of applications. Situated in Yeadon, an area known for its rich medieval history, just outside the city of Leeds. Our business is just off the A658, and is next to Leeds Bradford International Airport.

After this apprenticeship

To progress within the company with option for Level 3 Apprenticeship.

Ask a question

The contact for this apprenticeship is:

LUMINATE EDUCATION GROUP

apprenticeships@leedscitycollege.ac.uk

The reference code for this apprenticeship is VAC1000305639.

Apply now

Closes in 11 days (Tuesday 25 March at 11:59pm)

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