Business Administration Apprentice
TLC CARE AT HOME LTD
BEWDLEY (DY12 2AE)
Closes in 31 days (Thursday 29 May 2025 at 11:59pm)
Posted on 24 February 2025
Contents
Summary
TLC Care at Home in Bewdley are a family run business with family values and they are offering the right candidate opportunity to develop their career and grow with the business in a friendly and supportive environment. TLC have high quality standards and have an overall outstanding rating with Care Quality Commission (CQC).
- Wage
-
£13,416 a year
- Training course
- Business administrator (level 3)
- Hours
-
Between hours of 08:30 and 17:30 Monday to Friday.
30 hours a week
- Start date
-
Saturday 7 June 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
- Part of the Reception Team.
- Answering phone enquiries and fielding calls.
- Contacting clients to inform / update them on planned visits.
- Liaising with staff and suppliers.
- Working with Care Co-ordinator to develop weekly rotas.
- Involvement in recruitment process.
- Potential to be trained to do internal audits.
- Supporting Medication Officer in ordering from pharmacies and liaising with GP's and District Nurses.
- Support Training Manager as and when required.
- All other administration duties.
Where you’ll work
14 LOAD STREET
BEWDLEY
DY12 2AE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
HEART OF WORCESTERSHIRE COLLEGE
Your training course
Business administrator (level 3)
Equal to A level
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Monthly college day release is at HoW College in Worcester.
Requirements
Essential qualifications
GCSE in:
- Math and English (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Patience
Other requirements
TLC is located in Bewdley so ability to get to work independently each day is essential. Monthly college day release is at HoW College in Worcester.
About this company
TLC Care at Home deliver reliable home care services, enabling you to remain living in the place you love the most – your home. Our staff are DBS-checked, highly qualified and experienced team of professionals. TLC offer care ranging from 45 minutes up to 24-hour / 7 care. At TLC, we provide care services for children 2-18 years, young and more mature people with conditions such as Mental Health, Dementia, Learning Disabilities, Acquired Brain Injury, Motor Neurones, MS, Palliative Care and including day-to-day home care support (Domiciliary Care).
After this apprenticeship
TLC Care at Home are looking for the right candidate to enhance their existing team and grow with the business. The successful candidate will be given opportunity to excel in line with their natural strengths and be given a permanent role at the end of their apprenticeship.
Ask a question
The contact for this apprenticeship is:
HEART OF WORCESTERSHIRE COLLEGE
Erica Swingell
eswingell@howcollege.ac.uk
01527405997
The reference code for this apprenticeship is VAC1000305617.
Apply now
Closes in 31 days (Thursday 29 May 2025 at 11:59pm)
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