Level 3 Business Administration Apprenticeship

Summary

We are seeking a highly motivated and enthusiastic individual to join us as a Business Administration apprentice. The successful candidate will have the opportunity to work alongside experienced Business Development Manager and other departments, gaining valuable skills and knowledge in all aspects of business administration and office management.

Wage

£11,778 to £19,047.60, depending on your age

National Minimum Wage

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Training course

Business administrator (level 3)

Hours

Monday -Friday, 9.00am - 5.30pm with a one hour break.

30 hours a week

Start date

Tuesday 6 May 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

The job role will involve developing, implementing, maintaining and improving operational and administrative services at Stivic Care Services, to ensure that the care services run smoothly and efficiently, allowing care workers to focus on delivering high-quality support to clients.

Duties include;

Maintaining client records, processing invoices, managing incoming/outgoing correspondence, and assisting in recruitment processes and onboarding of new staff
Tracking expenses, preparing financial reports, and ensuring that all financial transactions comply with relevant regulations
Ordering and management of all office supplies including PPE’s
Arranging meetings, sending meeting circulars and taking meeting minutes
Conducting and analysing service user and staff surveys – online and telephone
Handling confidential information in compliance with data protection regulations
Participate in team meetings, contribute ideas for improving processes, and support colleagues by sharing best practices learned during training
Completing monthly compliance auditing using our in-house quality assurance tools

Where you’ll work

3rd Floor
Headgate Corner
6-10 Headgate
Colchester
CO3 3BT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

COLCHESTER INSTITUTE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The apprentice will be working towards the Business Administrator Level 3 apprenticeship standard with a City & Guilds Level 3 Diploma for the Business Administrator
Monthly workshops at Colchester Institute (Colchester Campus)

Requirements

Essential qualifications

GCSE in:

maths and English (grade 9-4/A*-C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience

About this company

Stivic Care Services LTD is a trusted provider of home care services that is registered with Care Quality Commission. Our mission is to provide compassionate, high-quality home care that empowers individuals to live with dignity, independence, and a sense of well-being. We aspire to set the standard for home care by continuously improving our services, embracing new technologies, and ensuring that every client feels valued, respected, and cared for. Our office is located about 5 minutes’ walk from Colchester Town Centre – close to public transport and local amenities.

https://stiviccareservices.co.uk/ (opens in new tab)

Company benefits

Pension scheme after qualifying period, in-house career progression, opportunity to attend fully sponsored training, Blue Light Card, competitive salary/benefits package at the completion of apprenticeship, a supportive and collaborative environment.

After this apprenticeship

We are hoping that upon successful completion the apprentice will be promoted to a full time position
Sponsor the staff on any identified training that will support career progression as long as they are working for the organisation

Ask a question

The contact for this apprenticeship is:

COLCHESTER INSTITUTE

Colchester Institute - Apprenticeship Team

ci.apprenticeships@colchester.ac.uk

01206 712043

The reference code for this apprenticeship is VAC1000305613.

Apply now

Closes in 6 days (Friday 2 May 2025)

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