Business Administrator Apprentice Level 3

Summary

Ensure effective communication among stakeholders, organize clinical documentation, maintain patient records, manage medical supplies, facilitate meetings and training, analyze data for quality improvement, manage clinical software, and document meetings for stakeholders.

Wage

£19,760 a year

Minimum wage rates (opens in new tab)

9.50 an hour. Hybrid role x2 days in office.

Training course

Business administrator (level 3)

Hours

Monday to Friday, 9am-5pm

40 hours a week

Possible start date

Monday 24 March

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Become familiar with different Service Users, Families and Projects and ensure good level of communication and coordination between stakeholders.
Organise clinical documentation in accordance with regulatory requirements and team requests.
Collaborate with clinical staff to maintain comprehensive and up-to-date patient records.
Manage the procurement and distribution of essential medical supplies, including personal protective equipment (PPE).
Organise and facilitating meetings and training sessions for clinical staff, service users, and the clinical team.
Collect and analyse data for quality improvement purposes.
Assist with the management of clinical software systems.
Document relevant meetings, actively listening, summarising and sharing with relevant stakeholders within Innovate.

Where you’ll work

68 King William Street
London
EC4N 7HR

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HRUC (HARROW, RICHMOND AND UXBRIDGE COLLEGES)

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Apprentices will be required to attend college at least x1 day per week either at Uxbridge, Harrow or Hayes Campus completing necessary mandatory training and units associated with the apprenticeship.

The apprentice will be required to complete:

Work towards gaining a full Qualification.
Employment Rights and Responsibilities.
Skills, Knowledge, and Behaviours.
Standard and End Point Assessment.
Functional Skills in English, Maths, and ICT (if required).

Other training will be provided by the employer as required to enable the fulfilment of the job role.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4-9)
Maths (grade 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills

Other requirements

Our mission is to transform complex care by integrating innovative technology with expert, holistic, customised care, for adults and children within their own homes. We work hand-in-hand with our clients and their families, empowering them to achieve new heights, experience life to the fullest and look forward to a brighter tomorrow.

About this company

We are setting the new standard in complex care. Our mission is to transform complex care by integrating innovative technology with expert, holistic, customised care, for adults and children within their own homes. We work hand-in-hand with our clients and their families, empowering them to achieve new heights, experience life to the fullest and look forward to a brighter tomorrow. “Together Towards Tomorrow.” We create bespoke personal pathways that enrich lives with joyful experiences, providing opportunities to create lasting memories and cultivating a sense of belonging. Our dedicated team continuously seeks new ways to improve and adapt our services, making a meaningful difference in the lives we touch. At Innovate Care Group, we promote a culture of collaboration, innovation, and continuous improvement among our internal staff, encouraging creativity, initiative, and teamwork. Our goal is to create a dynamic and inclusive work environment where every team member feels motivated, engaged, and empowered to contribute to the success of our organisation and the well-being of our clients.

After this apprenticeship

To gain a Level 3 Business Admin Qualification,with potential for employment within the industry, or seek further education once qualified.

Ask a question

The contact for this apprenticeship is: