Apprentice (Business Administrator)

Summary

At Durham County Council, we are committed to providing our apprentices with a path to success. Our apprenticeship programme gives you the opportunity to build the foundations of your career.

Wage: £14,526.20 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday = Friday 9.00am - 5.00pm but we do offer flexible and hybrid working for eligible roles
37 hours a week
Possible start date: Monday 1 September
Duration: 2 years
Positions available: 10

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Develop the skills to use multiple IT packages and systems relevant to the organisation in order to write professional letters or emails on behalf of the organisation
Learn how to produce accurate records and documents including emails, letters, reports and proposals, and make recommendations for improvements and suggest solutions to management
Understand the importance of decision making and learn how to make effective decisions based on sound reasoning and deal with challenges effectively
Develop interpersonal skills to be able to build and maintain positive relationships within your own team and across the organisation

Where you’ll work

St. Johns Road
Meadowfield
Durham
DH7 8XQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

COUNTY DURHAM COUNCIL

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will be based at a council office within County Durham, with the opportunity of flexible, home and office working when appropriate

If you are looking for a career that gives the freedom to be able to work in almost any setting, this is an excellent pathway for you!

What qualification will I gain?

You will study towards the Level 3 Business Administrator with DurhamLearn
Functional skills if required

You must have good communication and ICT skills together with the ability to solve problems, make decisions and work as part of a team.

Requirements

Essential qualifications

Other in:

N/A (grade N/A)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Problem solving skills
Team working

About this company

Durham County Council is the largest council in the North East, we employ over 16,000 people and have a budget of around £1.3 billion which helps us provide services for more than 513,000 people. We are a forward-looking council and recognise that we need passionate people who share our enthusiasm to deliver fantastic services to the people of County Durham.

http://www.durham.gov.uk (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

There will be opportunities available for progression during the apprenticeship and the apprentice can progress within the organisation and still continue to complete their apprenticeship

Ask a question

The contact for this apprenticeship is:

Durham County Council

Business Support

Businessservicestraining@durham.gov.uk

The reference code for this apprenticeship is VAC1000305475.

Apply now

Closes in 8 days (Sunday 23 March)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please use the ‘Person Specification’ section of your application form to demonstrate that you have the essential and where possible, desirable experience, skills, and knowledge. Candidates who do not evidence that they meet the essential qualifications and experience listed on the person specification will not be short-listed.

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