Client Services Apprentice
MOMENTUM INSTORE LIMITED
Pinewood Court, Tytherington Business Park, Larkwood Way, Tytherington, Macclesfield (SK10 2XR)
Closes in 18 days (Sunday 23 March at 11:59pm)
Posted on 21 February 2025
Contents
Summary
Would you like to be part of our Sales and Marketing team supporting us to win major projects across the UK, working with some of the biggest names in retail? The Client Services Apprentice will act as first point of contact with clients and will assist and support the team to ensure exceptional service delivery to our clients.
- Wage
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£14,700 a year
Minimum wage rates (opens in new tab)
£7.55 per hour
- Training course
- Business administrator (level 3)
- Hours
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Monday – Friday (9am – 5.30pm)
37 hours 30 minutes a week
- Possible start date
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Sunday 30 March
- Duration
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1 year 6 months
- Positions available
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1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Working as part of the Sales and Marketing Team, you will play a pivotal role in ensuring we provide world class service to our clients, and we continue to develop the business by bidding and winning new work.
- Acting as a primary point of contact with clients, ensuring exceptional service delivery and fostering strong relationships.
- Manage client conversations and seek upselling opportunities.
- Address client inquiries in a timely and professional manner, providing accurate and helpful information.
- Work with the team to ensure pitches and tenders stand out from the crowd.
- Support in pricing jobs and work with the team and the client to turn a brief into a fully priced proposal with key assumptions.
Where you’ll work
Pinewood Court, Tytherington Business Park, Larkwood Way, Tytherington, Macclesfield
SK10 2XR
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
MACCLESFIELD COLLEGE
Your training course
Business administrator (level 3)
Equal to A level
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
- L3 Business administrator Apprenticeship Standard
Requirements
Essential qualifications
GCSE in:
- Maths and English (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
- Initiative
- Patience
- Proactive
- Approachable
- Trustworthy
About this company
Our mission at Momentum is to help brands and retailers manage their projects seamlessly across thousands of stores. We work with some of the world’s most well- known brands and retailers, managing projects in retail environments from start to finish. From the initial planning stages through to repurposing of materials at the end of the cycle, we are a valued partner to the clients we work with.
After this apprenticeship
Opportunities for career growth and advancement within the company after completing the apprenticeship.
Ask a question
The contact for this apprenticeship is:
MACCLESFIELD COLLEGE
Maxim Business Training
apprenticeship.recruitment@macclesfield.ac.uk
01625410022
The reference code for this apprenticeship is VAC1000305205.
Apply now
Closes in 18 days (Sunday 23 March at 11:59pm)
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