Customer Service Apprentice

Summary

The Customer Service Apprentice will serve our customers and help them, handling interactions in person, via email, and over the phone.This role involves assisting customers with queries, providing product recommendations, and offering technical support. The role also involves hands-on work with printing, design, and minor technical repairs.

Wage: £16,000 a year
Minimum wage rates (opens in new tab)
Training course: Customer service specialist (level 3)
Hours: Shifts to be confirmed
37 hours a week
Possible start date: Monday 17 March
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Engage with and assist customers in person, via email, and over the phone
Provide tailored recommendations and ensure up-to-date product knowledge
Assist with design and artwork creation for business cards, flyers, posters, and photos
Use design software (InDesign, Photoshop, Illustrator & Adobe) for editing and printing tasks
Address customer queries and provide solutions efficiently
Maintain accurate records for future customer interactions
Perform minor printer repairs and troubleshoot issues
Identify and source the correct products for customers
Ensure the shop is well-maintained and customer-ready

Where you’ll work

32 PARTON ROAD

AYLESBURY

HP20 1NG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BUCKINGHAMSHIRE COUNCIL

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents

Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
Service Improvement: Make recommendations based on your findings to enable improvement
Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Your training plan

Customer Service Specialist Level 3 Apprenticeship Standard:

This apprenticeship is designed to equip you with essential customer service, technical, and business skills to help you thrive in a retail and service environment
Your training will be completed online with a dedicated tutor who will support you in your studies
You will be given one day a week to work on your apprenticeship training

Requirements

Essential qualifications

GCSE in:

English (grade A-C/9-4)
Maths (grade A-C/9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Team working

Other requirements

The right person is more important to us than existing skills. Full on-the-job training will be provided, including technical aspects and shop procedures. This role is ideal for someone who is enthusiastic about customer service, enjoys problem-solving, and has a keen interest in design and technology. We look forward to welcoming the right candidate to our team! We are open to applications from all ages with appropriately adjusted remuneration.

About this company

Print World is also known as The Project People using everything printing to deliver customer projects which may be anything from: Menus for a restaurant, wedding table plans and order of the day/service to building plans,product launches, start up companies, side hustles and projects which use our 3D printing capability to give our customers something unique. Its all built on providing printers, printer repairs and ink and toner so that we keep our customers printing as well. We are based in Parton Road and have been in business for over 21 years. We are increasingly adding online website and social media aspects to provide a complete project support service.

https://printworlduk.co.uk/ (opens in new tab)

After this apprenticeship

Completion leads to eligibility for professional membership with the Institute of Customer Service and potential career advancement in customer service or management

Ask a question

The contact for this apprenticeship is:

BUCKINGHAMSHIRE COUNCIL

Sarah or Jonny

job@123pw.co.uk

The reference code for this apprenticeship is VAC1000304653.

Apply now

Closes in 11 days (Wednesday 5 March at 11:59pm)

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