Vehicle Rental Accounts and Customer Support Apprentice

Summary

Fleet Dynamic is a privately owned, family run business established in 2009, providing customers with a one stop solution for vehicle requirements is currently looking for a Business Administration Apprentice to join their rental team in Wigan. You will be completing level 3 Business Administrator apprenticeship standard.

Wage: £11,648 to £20,820.80 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday- Friday 9am- 5pm 1 hour for lunch
35 hours a week
Possible start date: Wednesday 19 March
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

General:

Answering incoming calls
Sending copy invoices to customers
Sending up to date statements to customers
Answering invoice queries
Liaising internally with other departments
Chasing payments

PCN’s:

Recharge to customers
Re-assigning
Appealing PCN’s
Logging PCN’s to Big Change

Suppliers:

Making calls to suppliers
Requesting copy invoices
Requesting statements
Loading invoices to Xero
Raising queries with supplier
Updating spreadsheets
Opening post

Where you’ll work

2 MARTLAND MILL LANE

WIGAN

WN5 0LZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WIGAN AND LEIGH COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will undertake the training at your place of work. You will be allocated a Trainer/Assessor who will support you with all aspects of your apprenticeship.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

Fleet Dynamic has access to a fleet of 1500 of the newest vehicles available in the marketplace, from our depot in Wigan, which are all Euro 6 compliant. This increases energy efficiency and provides better fuel economy, which also reduces the C02 emissions for our corporate customers. Option to choose, there’s no need to be tied up in expensive contracts or early termination costs. Once the job is completed, you can simply return the vehicle. Fleet Dynamic has many years of experience in the vehicle rental market, and we ensure that we are capable of providing you with exactly the right vehicle for the job, for you to get the job done. With a quality service and nationwide delivery, you will not need to look elsewhere. Our competitive rates and excellent guaranteed service levels will give you the edge in your industry.

https://www.fleetdynamic.co.uk/ (opens in new tab)

After this apprenticeship

Progression into a full time permanent member of the team is available on successful completion of the apprenticeship.

Ask a question

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