L3 IT Technical Field Engineer Apprentice

Summary

This role is a fantastic entry point for a career in IT, offering exposure to the latest technologies and real-world experience from day one.

Wage

£18,018 a year

Minimum wage rates (opens in new tab)

Company car/car allowance

Training course

IT solutions technician (level 3)

Hours

Monday-Friday, shifts TBC.

37 hours 30 minutes a week

Possible start date

Monday 7 April

Duration

1 year 1 month

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Apprenticeship Training: Follow a structured learning path in IT Solutions, progressing to L3 IT Solutions Technician standard.
Field Work: Travel to customer sites and data centres, supporting hardware, software, and network solutions.
Customer Engagement: Build and maintain strong customer relationships, handle escalations, and ensure a high level of customer satisfaction.
Commissioning Solutions: Work on the delivery and implementation of high-end IT systems.
Knowledge Sharing: Contribute to team collaboration and enhance knowledge across the business.

Where you’ll work

Warrington

WA5 0AN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

TECHNICAL PROFESSIONALS LIMITED

Your training course

IT solutions technician (level 3)

Equal to A level

Course contents

Work at any stage of the solution lifecycle.
Interpret client requirements.
Prioritise tasks to work within agreed project plans.
Ensure resources are used efficiently and responsibly.
Design solutions to meet client and business requirements.
Identify technical solutions using creative and critical thinking.
Install hardware or software, either physically or virtually.
Search and use different types of data or information sources.
Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
Deploy and implement solutions, supporting change management practices.
Create and maintain documentation in accordance with best practice and organisational requirements.
Support multiple contemporary or legacy solutions to required levels of service.
Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Work at any stage of the solution lifecycle.
Interpret client requirements.
Prioritise tasks to work within agreed project plans.
Ensure resources are used efficiently and responsibly.
Design solutions to meet client and business requirements.
Identify technical solutions using creative and critical thinking.
Install hardware or software, either physically or virtually.
Search and use different types of data or information sources.
Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
Deploy and implement solutions, supporting change management practices.
Create and maintain documentation in accordance with best practice and organisational requirements.
Support multiple contemporary or legacy solutions to required levels of service.
Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
Apply continuous professional development CPD to support their own learning, business needs and technical developments.

Your training plan

Fully funded L3 IT Solutions Technician apprenticeship with HPE CDS and LearnTech.

Typical duration to gateway: 13 months (followed by up to 3 months for the End Point Assessment (EPA) period)
Apprenticeship level: Advanced (Level 3)
Programme: IT Solutions Technician
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly live remote classroom-based training, workplace assessment/training and online learning working towards completing the L3 IT Solutions Technician standard.

The training covers the following core occupational duties listed here: https://www.instituteforapprenticeships.org/apprenticeship-standards/st0505-v1-1

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Desirable qualifications

GCSE in:

Computer Science/IT (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Problem solving skills
Team working

Other requirements

Mobile Role – Full Driving Licence Required. Right to Work in the UK: Must be a UK/EEA resident for the last 3 years. Security Clearances: Candidates may need to undergo background checks. Out of Hours Work: Flexibility to work outside regular hours and join an on-call rota after meeting required skills.

About this company

At Hewlett Packard Enterprise (HPE), we believe in advancing edge-to-cloud solutions to help businesses succeed. Our subsidiary, HPE Customer Delivery Services (HPE CDS), supports HPE’s offerings, and we’re excited to welcome passionate apprentices to our two-year apprenticeship programme.

Company benefits

Dedicated Mentorship: Learn from experienced team members who are committed to your growth. Hands-On Experience: Work with diverse technologies and business-critical projects. Training & Development: Certification through HPE CDS internal training.

After this apprenticeship

Potential to transition into a permanent Technical Field Engineer role or explore other career paths within HPE.

Ask a question

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