L3 IT Technical Engineer Apprentice

Summary

As an L3 IT Technical Engineer Apprentice, you’ll gain exposure to cutting-edge technologies and deliver critical services for our customers.

Wage: £18,018 a year
Minimum wage rates (opens in new tab)
Training course: IT solutions technician (level 3)
Hours: Monday-Friday. Shifts tbc.
37 hours 30 minutes a week
Possible start date: Monday 7 April
Duration: 1 year 1 month
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

You will work under the guidance of experienced mentors and support a variety of IT operations, including:

Server Hardware Support: Maintain and troubleshoot HPE and Dell servers in a multi-vendor environment
Data Centre Support: Perform cabling activities (installation, termination, patching, testing) with various cable types like CAT-5e, CAT-6, and fibre optics
Data Centre Facilities Management: Handle Install, Moves, and Changes (IMAC) requests, along with decommissioning tasks.
Client Support: Escort external vendors, manage access requirements, and assist with goods in/out
Customer Site Work: Based in Lewisham, you will have occasional site visits to London Docklands

Where you’ll work

Lewisham

SE13 7EX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

TECHNICAL PROFESSIONALS LIMITED

Your training course

IT solutions technician (level 3)

Equal to A level

Course contents

Work at any stage of the solution lifecycle.
Interpret client requirements.
Prioritise tasks to work within agreed project plans.
Ensure resources are used efficiently and responsibly.
Design solutions to meet client and business requirements.
Identify technical solutions using creative and critical thinking.
Install hardware or software, either physically or virtually.
Search and use different types of data or information sources.
Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
Deploy and implement solutions, supporting change management practices.
Create and maintain documentation in accordance with best practice and organisational requirements.
Support multiple contemporary or legacy solutions to required levels of service.
Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Work at any stage of the solution lifecycle.
Interpret client requirements.
Prioritise tasks to work within agreed project plans.
Ensure resources are used efficiently and responsibly.
Design solutions to meet client and business requirements.
Identify technical solutions using creative and critical thinking.
Install hardware or software, either physically or virtually.
Search and use different types of data or information sources.
Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
Deploy and implement solutions, supporting change management practices.
Create and maintain documentation in accordance with best practice and organisational requirements.
Support multiple contemporary or legacy solutions to required levels of service.
Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
Apply continuous professional development CPD to support their own learning, business needs and technical developments.

Your training plan

Fully funded L3 IT Solutions Technician apprenticeship with HPE CDS and LearnTech.

Typical duration to gateway: 13 months (followed by up to 3 months for the End Point Assessment (EPA) period)
Apprenticeship level: Advanced (Level 3)
Programme: IT Solutions Technician
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly live remote classroom-based training, workplace assessment/training and online learning working towards completing the L3 IT Solutions Technician standard.

The training covers the following core occupational duties listed here: https://www.instituteforapprenticeships.org/apprenticeship-standards/st0505-v1-1

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Desirable qualifications

GCSE in:

ICT (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Problem solving skills
Team working
Motivation
Commitment to learn
Passion for IT

About this company

Hewlett Packard Enterprise (HPE) is a global leader advancing edge-to-cloud solutions. We help businesses leverage data and applications across various platforms to drive outcomes at the speed necessary to succeed in today’s world. We provide cutting-edge technology solutions, including Cloud Services, High Performance Computing & AI, Networking, Software, and Storage. Our subsidiary, HPE Customer Delivery Services (HPE CDS), plays a vital role in supporting HPE’s offerings, and we’re currently seeking smart, driven apprentices for our two-year apprenticeship programme.

Company benefits

Access to HPE CDS internal programmes and the HPE Early Careers programme. Dedicated Mentorship from experienced team members. Hands-On Experience working with real-world IT solutions and business-critical projects.

After this apprenticeship

After successful completion of your apprenticeship, there are opportunities to transition into roles such as Infrastructure Support Specialist and the chance to join the 24x7 shift teams.

Ask a question

The contact for this apprenticeship is:

TECHNICAL PROFESSIONALS LIMITED

Rachel Martin

R.Martin@Learn-tech.com

The reference code for this apprenticeship is VAC1000304251.

Apply now

Closes in 8 days (Monday 3 March at 11:59pm)

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