Business Administrator Apprentice (Customer Service/Gaming)

Summary

We have a great opportunity to build a career path in print with Harlow Solutions. As a Customer Service Apprentice, this role offers hands-on experience in a fast-paced environment, providing support to our valued customers. It’s ideal for someone who has a passion for delivering a great customer experience is and eager to develop new skills.

Wage

£14,618.76 a year

Minimum wage rates (opens in new tab)

£283.13 - £375 per week The apprenticeship offers competitive pay and an annual bonus based on both company and individual performance. Successful apprentices may have the opportunity for a full-time role.

Training course

Business administrator (level 3)

Hours

The standard working week is 35 hours, Monday to Friday, from 8:30am to 4:30pm. Flexibility may be required for during busy periods. Exact hours will be confirmed based on business needs and apprenticeship requirements.

35 hours a week

Possible start date

Monday 24 March

Duration

1 year 6 months

Positions available

2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As a Customer Service Apprentice, you will:

Support our team by handling customer queries via phone, email, and chat
Process orders, update records, and assist with issue resolution
Participate in training sessions and learn our systems, gaining hands-on experience in a dynamic environment

Every day offers a chance to develop key skills in communication, problem-solving, and organisation.

Where you’ll work

8-10

Waldridge Way

South Shields

NE34 9PZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BPIF TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The apprentice will work towards a Business Administration (Level 3) qualification with BPIF as the training provider.

Training will be delivered through onsite and online learning and release sessions. The apprenticeship covers a broad range of administrative functions, each requiring different techniques to operate successfully.

Upon completion, the apprentice will gain a recognised industry qualification, providing essential skills for a career in business administration.

More training information

Throughout your time as an apprentice, you will be supported by both your employer and BPIF Training. You will be assigned a dedicated BPIF training coordinator who will work with you and your employer for the duration of programme to ensure that you have the best tailored training available.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Team working
Initiative
Patience
Positive Attitude
Eagerness to learn
Motivated

Other requirements

Apply now to join a skilled team in a fast-paced, growing business.

About this company

Harlow Printing, operating as Harlow Solutions and One to 90, is a UK-based provider established in 1947. We deliver innovative print and digital solutions, documentation, software, and fulfilment services to sectors including healthcare, pharmaceuticals, and public support. For decades, we have supplied the NHS’s Personal Child Health Record. One to 90 is one of the UK’s leading paper bingo suppliers, with a legacy of over 150 years, committed to innovation and exceptional customer service. Recognised with the Step Award for Environmental achievements and powered by accredited green energy, we are committed to sustainability and operate as a carbon-balanced company.

https://harlowsolutions.co.uk (opens in new tab)

After this apprenticeship

Upon completing the apprenticeship, there are opportunities to progress into skilled customer service roles, with potential to specialise in areas such as account management, complaint resolution, or technical support. With experience, career paths could lead to supervisory or management positions within customer service. This apprenticeship provides a strong foundation for a long-term career in customer service, with ongoing development and training opportunities.

Ask a question

The contact for this apprenticeship is:

BPIF TRAINING LIMITED

Lucy Kirkbride

lucy.kirkbride@bpif.org.uk

The reference code for this apprenticeship is VAC1000303938.

Apply now

Closes in 6 days (Friday 28 February at 11:59pm)

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