Reception Administrator Apprentice

Trentham Mews Medical Centre

STOKE-ON-TRENT (ST4 8XP)

Closes in 11 days (Wednesday 30 April 2025 at 11:59pm)

Posted on 14 February 2025

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Summary

A fantastic opportunity to join our small team within our medical centre, where you will work towards your Customer Service Practitioner Apprenticeship Standard.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
Monday 8.15am - 6.00pm Tuesday 8.15am - 6.00pm Wednesday 10am - 2.30pm Friday 12pm - 6.00pm

30 hours a week

Start date

Tuesday 1 July 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

  • Welcoming patients
  • Dealing with patient queries
  • Answering phone calls
  • Booking appointments
  • Dealing with incoming/outgoing post
  • Prescription Administration
  • Administration of new patients
  • Accepting deliveries
  • Welcoming patients
  • Dealing with patient queries
  • Answering phone calls
  • Booking appointments
  • Dealing with incoming/outgoing post
  • Prescription Administration
  • Administration of new patients
  • Accepting deliveries

Where you’ll work

TRENTHAM MEWS MEDICAL CENTRE
EASTWICK CRESCENT
TRENTHAM
STOKE-ON-TRENT
ST4 8XP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

STOKE ON TRENT COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

  • The training will take place within the workplace with visits from your allocated Skills Coach

Requirements

Essential qualifications

GCSE in:

  • English (grade 3)
  • Maths (grade 3)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Non judgemental
  • Patience
  • Use of Microsoft Products

Other requirements

Hours could change due to business needs. Open to flexible working hours.

About this company

Trentham Mews Medical Centre provides care to over 4000 patients. We have a friendly administration team of 4 who will look forward to working with you.

After this apprenticeship

  • Progression into a Level 3 Apprenticeship upon successful completion of the Level 2 Apprenticeship

Ask a question

The contact for this apprenticeship is:

STOKE ON TRENT COLLEGE

Rachel Ferneyhough

rachel.ferneyhough@stokecoll.ac.uk

The reference code for this apprenticeship is VAC1000303888.

Apply now

Closes in 11 days (Wednesday 30 April 2025 at 11:59pm)

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