Lettings Apprentice

Summary

An exciting opportunity to begin your estate agency career in a small, growth-stage business, within the lettings department. You will be an important factor in helping both landlords and tenants and helping them to ensure their rental experience with us is a smooth one.

Wage: £11,648 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: 35 hours, comprising Monday to Friday, 9am to 5pm with one hour break for lunch.
35 hours a week
Possible start date: Monday 24 March
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Responding to property enquiries
Making viewings for potential tenants
Assisting with the tenancy application process
Dealing with tenants’ maintenance requests and liaising with contractors
Arranging safety certificates
Administration duties using our CRM system

Where you’ll work

SUITE 1-5

405 WIGAN ROAD

ASHTON IN MAKERFIELD

WIGAN

WN4 0AR

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WIGAN AND LEIGH COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Training will be delivered in the workplace with support from the College through a designated assessor
You will be working towards Level 3 Business Administrator Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

English (grade Grade 4-9 ( Grade C or above ))
Maths (grade Grade 4-9 ( Grade C or above ))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Administrative skills
Initiative
Professional mindset
Positive outlook
Calm
Reliable

Other requirements

Office/computer based role. Driving licence not required but planning to drive would be advantageous, as the company offers several roles which will require the ability to drive to appointments, which the candidate may wish to move up to in the future.

About this company

We're a growing estate agency business currently operating predominantly in Skelmersdale and Wigan, with firm plans to grow the business into other markets. We're led by technology and marketing, and have a firm focus on excellent and transparent service that customers will be proud to review and recommend to friends and family. For you, we're creating a great working culture too, with company socials, and a focus on the development of your skills and your career - a business you'd be proud to work in, and where your voice is heard.

https://www.neilrobinson.co.uk/ (opens in new tab)

After this apprenticeship

Prospects are flexible and varied.

Administrative roles will evolve as the letting department grows, and may involve supervisory roles, or responsibility for arranging maintenance or dealing with the financial side (Client Accounts)

There are also sales roles, including sales or lettings negotiator (Selling and letting properties), valuer or branch manager roles.

Ask a question

The contact for this apprenticeship is: