Digital Marketer Apprentice

Summary

Apprentices gain practical experience and develop skills in areas such as content marketing, social media and email campaigns. The program combines on-the-job learning with structured training, allowing apprentices to apply their knowledge in a real-world business environment.

Wage: £15,704 to £25,396.80 a year
Minimum wage rates (opens in new tab)
Training course: Multi-channel marketer (level 3)
Hours: You will usually work 9am to 6pm, Monday to Friday.
40 hours a week
Possible start date: Thursday 1 May
Duration: 1 year 6 months
Positions available: 1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Support clients with the setup and execution of email marketing campaigns
Use marketing automation tools to segment audiences and personalise outreach
Assist clients with platform-related issues
Troubleshoot user-reported bugs, escalating complex issues to senior support or development teams
Provide first-line support via email, chat, or ticketing systems
Log, track, and prioritise technical issues using an internal ticketing system.
Collaborate with product and engineering teams to ensure timely resolution of bugs and outages
Create and update knowledge base articles, FAQs, and troubleshooting guides for clients
Assist in onboarding new customers by guiding them through platform features and best practices
Support data integrity efforts by helping customers with reporting analytics, and GDPR compliance
Ensure proper handling of API integrations and third-party software connections
Work closely with marketing, product, and sales teams to ensure a seamless customer experience
Provide insights from support interactions to improve product development and customer engagement
Stay updated on SaaS trends, marketing automation, and customer engagement strategies
Suggest process improvements to enhance efficiency and customer satisfaction
Passionate about Digital Marketing – Enthusiastic about SaaS, marketing automation, and customer engagement
Creative & Analytical Thinker – Ability to generate engaging content while using data to optimise performance
Strong Communication Skills – Excellent written and verbal skills for content creation, social media, and email marketing.
Detail-Oriented & Organised – Ability to manage multiple tasks, meet deadlines and maintain accuracy in marketing campaigns.
Tech-Savvy & Willing to Learn – Comfortable using digital tools, eager to develop expertise in SaaS marketing platforms.
Team Player – Able to collaborate effectively with marketing, sales, and product teams
Understanding of Digital Marketing Basics – social media, email marketing, and content marketing
Social Media – Awareness of organic and paid strategies on LinkedIn, Twitter, and Google Ads
Data Analysis & Reporting – Ability to interpret campaign metrics and suggest improvements
Basic HTML & Design (Desirable) – Familiarity with Adobe, or basic coding for email templates is a plus

Where you’ll work

GLOBAL HOUSE
ASHLEY AVENUE
EPSOM
SURREY
KT18 5AD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

NORTH EAST SURREY COLLEGE OF TECHNOLOGY (NESCOT)

Your training course

Multi-channel marketer (level 3)

Equal to A level

Course contents

Develop or interpret briefs for external or internal stakeholders and measure delivery in-line with the specification and agreed timelines
Plan and coordinate a marketing activity using marketing tactics to acquire and retain one or more customer segments using available resources.
Contribute to the generation of innovative and creative approaches across video, images, and other formats, both online and offline, to support campaign development.
Use research/survey software to gather audience insight and/or evaluation to support the project.
Use copywriting techniques to write persuasive text/copy to meet a communications objective ensuring it is in-line with organisational brand guidelines.
Build and implement multi-channel campaigns across a variety of platforms, either offline or digital media.
Proofread marketing copy ensuring it is accurate, persuasive and is on brand.
Use software to design and create marketing assets to meet the technical specification.
Contribute to the research of external suppliers to support recommendations and procurement of marketing goods and services.
Organise offline and digital assets ensuring they are co-ordinated and legally compliant.
Use a website content management system to publish text, images, and video/animated content.
Create and maintain spreadsheets to support marketing activities such as project/budget planning and organisation of marketing assets.
Use technology and software packages to support day to day activities, e.g., stakeholder communications, development of briefs, data analysis, report writing, presentations and project management.
Identify and use data and technologies to achieve marketing objectives.
Monitor and amend campaigns to meet budget requirements including time and monetary costs.
Review campaigns regularly to ensure effectiveness, to optimise the results.
Measure and evaluate campaign delivery to identify areas for improvement.
Use data analysis tools to record, interpret and analyse customer or campaign data.
Develop or interpret briefs for external or internal stakeholders and measure delivery in-line with the specification and agreed timelines
Plan and coordinate a marketing activity using marketing tactics to acquire and retain one or more customer segments using available resources.
Contribute to the generation of innovative and creative approaches across video, images, and other formats, both online and offline, to support campaign development.
Use research/survey software to gather audience insight and/or evaluation to support the project.
Use copywriting techniques to write persuasive text/copy to meet a communications objective ensuring it is in-line with organisational brand guidelines.
Build and implement multi-channel campaigns across a variety of platforms, either offline or digital media.
Proofread marketing copy ensuring it is accurate, persuasive and is on brand.
Use software to design and create marketing assets to meet the technical specification.
Contribute to the research of external suppliers to support recommendations and procurement of marketing goods and services.
Organise offline and digital assets ensuring they are co-ordinated and legally compliant.
Use a website content management system to publish text, images, and video/animated content.
Create and maintain spreadsheets to support marketing activities such as project/budget planning and organisation of marketing assets.
Use technology and software packages to support day to day activities, e.g., stakeholder communications, development of briefs, data analysis, report writing, presentations and project management.
Identify and use data and technologies to achieve marketing objectives.
Monitor and amend campaigns to meet budget requirements including time and monetary costs.
Review campaigns regularly to ensure effectiveness, to optimise the results.
Measure and evaluate campaign delivery to identify areas for improvement.
Use data analysis tools to record, interpret and analyse customer or campaign data.

Your training plan

Training schedule has yet to be agreed. Details will be made available at a later date.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

Forfront, an innovative software house established in 1998 and based in Epsom, Surrey, specialises in delivering complex solutions to both public and private sector organisations. With decades of experience, we have built a reputation for excellence. Our flagship product, e-shot™, is a powerful communication and engagement platform trusted by Communication and engagement officers to effectively communicate important information, updates, and public services to citizens, stakeholders, and employees. It is used to increase public engagement, promote government initiatives, share policy changes, and provide essential services such as health, education, and local government updates, all in a timely and accessible manner. E-shot™ also helps foster transparency, trust, and community involvement. As a mature and stable product, e-shot™ serves thousands of users and continues to grow through constant innovation. With this growth comes a heightened need for a secure, reliable environment. We are seeking an experienced and skilled individual who is passionate about technology and eager to learn and innovate. Forfront is a proud member of the G-Cloud and DOS (Digital Outcomes and Specialists) frameworks, playing a key role in the UK government's digital transformation program.

After this apprenticeship

This role offers excellent career progression opportunities, equipping apprentices with practical skills, industry experience, and recognised qualifications. Upon completing the program, candidates can pursue various roles in the marketing field.

Ask a question

The contact for this apprenticeship is:

FORFRONT LIMITED

Cara McDonald

hr@forfront.com

020 3320 8750

The reference code for this apprenticeship is VAC1000303607.

Apply now

Closes on Wednesday 30 April 2025

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents