Business Admin Apprentice

Summary

The post holder will provide administrative support to various departments across Yeovil College for the duration of the training programme. This exciting opportunity will allow you to work in a range of areas on a 6-month rotational basis, allowing you to develop your transferable skills in customer service and general administration.

Wage: £12,657 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday. Shifts to be confirmed as a Full time position. All year round.
37 hours a week
Possible start date: Monday 31 March
Duration: 1 year 6 months
Positions available: 3

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Interact with a range of internal and external customers verbally and face-to-face.
Making and receiving telephone calls as well as responding and writing emails and letters.
Using Office Software and other IT systems competently and coach others to use the IT systems.
Create documents including spreadsheets from the outset.
Handling Mail and Filing.
Updating of databases/spreadsheets including data analysis.
Dealing with customer enquiries including handling difficult enquiries.
Being able to work in a team and being able to challenge colleagues in a professional manner when required.
Perform financial processes including billing, invoicing and purchase orders.
Manage resources to include equipment/facilities.
Organise meetings/events/travel and or accommodation.
Takes minutes from meetings.

Where you’ll work

Mudford Road
Yeovil
Somerset
BA21 4DR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

YEOVIL COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Training for the Business Admin Level 3 Apprenticeship includes attending Monthly Virtual Masterclasses. A portfolio of evidence is built throughout the course to include set assignments, reflective journals, work-based evidence, employer statements and observations.

Requirements

Essential qualifications

GCSE in:

English (grade 9 – 4 / A* - C)
Maths (grade 9 – 4 / A* - C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Positive Attitude

Other requirements

Yeovil College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion. Potential applicants should be aware that all successful applicants will need to agree to an enhanced DBS check including child and if required adult barred list checks. We reserve the right to close this vacancy early if we receive sufficient applications. If you’re excited about this opportunity, submit your application as soon as possible!

About this company

Yeovil College has been serving the community in and around Yeovil for almost 140 years. Yeovil College is passionate about its role as a key provider of education and training in South Somerset and North and West Dorset. It remains committed to its role as a tertiary college for the whole community.

https://www.yeovil.ac.uk/ (opens in new tab)

Company benefits

30 days holiday, plus Christmas closure and bank holidays. Generous pension scheme. Staff discount scheme with high street and online retailers. Free onsite gym. Access to free staff car parking.

After this apprenticeship

Throughout this Apprenticeship, you will gain the tools, knowledge, and experience needed to excel in a fast-paced, dynamic environment. If you’re motivated, eager to learn, and ready to take your career to new heights, Yeovil College is the perfect place to start.

Ask a question

The contact for this apprenticeship is:

YEOVIL COLLEGE

Gabrielle Cobner

studentrecruitment@yeovil.ac.uk

01935845380

The reference code for this apprenticeship is VAC1000303552.

Apply now

Closes in 4 days (Tuesday 25 March)

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