Pensions Administrator Apprenticeship (36134)

Summary

A Level 3 Workplace Pensions Administrator Apprentice is required. It’s a great time to be part of First Actuarial. Duties include: dealing with pension scheme members via e-mail, letter, and telephone, explaining how their pension works and handling complex calculations.

Wage: £23,500 a year
Minimum wage rates (opens in new tab)
Training course: Pensions administrator (level 3)
Hours: Monday - Friday, 9.00am - 5.00pm.
37 hours 30 minutes a week
Possible start date: Monday 8 September
Duration: 1 year 6 months
Positions available: 2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Pensions Administrators play a critical role in managing the day-to-day operation of workplace pension schemes. Our primary role is to help members of pension schemes understand the complicated world of company pension schemes.

The role entails supporting senior pensions administrators, you’ll be involved in a variety of tasks that may include:

Dealing with pension scheme members via e-mail, letter, and telephone, explaining how their pension works
Handling complex calculations
Producing quotations and setting up member benefits
Maintaining member records, for example, changes of address
Keeping up to date with changes in the world of pensions

Your work will make a real difference, helping us meet our client's expectations and communicate effectively with a variety of third parties.

As an apprentice, you will be guided through an 18-month programme by your company mentor and a consultant from The Growth Company as experts in apprenticeships.

You will receive technical and soft skills training on a wide range of topics to equip you with the tools you need for the role.

As a living working wage employer, you will receive a competitive starting salary, with bonuses awarded for qualification passes and additional salary increases for later qualification passes.

This presents a great opportunity for anyone with drive and ambition to develop a career in the ever-changing world of pensions.

How you will be supported

Full training and support will be provided to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next?

New applicants to The Growth Company who meet any basic entry requirements for the role will be contacted within two working days to be invited to meet a member of our team

You will then have the opportunity to find out:

More about this vacancy and any others you are suitable for
Any training you need to complete
What the next steps will be

Where you’ll work

Trafford House

Chester Road, Stretford

Manchester

M32 0RS

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE GROWTH COMPANY LIMITED

Your training course

Pensions administrator (level 3)

Equal to A level

Course contents

Deliver expected customer service establishing customer needs, in line with the service standards and the regulatory framework.
Deliver pensions administrative tasks that meet required the quality standards as set out by the organisation.
Tailor the use of interpersonal skills and communication channels to meet the needs of stakeholders.
Work in a team and collaborate to support colleagues to achieve results such as meeting or exceeding service standards and organisational goals.
Plan, manage and prioritise own workload effectively.
Identify pension problems, identify the appropriate course of action and suggest or support solutions.
Use digital systems to carry out pensions administrative tasks and generate key metrics such as performance information.
Use digital systems and applications safely and securely, in accordance with data security policies.
Calculate member benefits accurately and apply the terms of the relevant pension scheme or plan.
Maintain robust and accurate schedules, records and systems of pension administrative activities.
Deliver expected customer service establishing customer needs, in line with the service standards and the regulatory framework.
Deliver pensions administrative tasks that meet required the quality standards as set out by the organisation.
Tailor the use of interpersonal skills and communication channels to meet the needs of stakeholders.
Work in a team and collaborate to support colleagues to achieve results such as meeting or exceeding service standards and organisational goals.
Plan, manage and prioritise own workload effectively.
Identify pension problems, identify the appropriate course of action and suggest or support solutions.
Use digital systems to carry out pensions administrative tasks and generate key metrics such as performance information.
Use digital systems and applications safely and securely, in accordance with data security policies.
Calculate member benefits accurately and apply the terms of the relevant pension scheme or plan.
Maintain robust and accurate schedules, records and systems of pension administrative activities.

Your training plan

Full apprenticeship training provided, working towards an Advanced Level Apprenticeship and gaining a Level 3 workplace pension (administrator or consultant) qualification for the Pensions administrator standard
Functional Skills in maths and English, if required
Blended on/off the job training and location to be confirmed

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade A*-C+/9-5)
Maths (grade A*-C+/9-5)

A Level or equivalent in:

Any (grade Pass)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Presentation skills
Number skills
Initiative
Willing to learn
Reliable
Punctual
Honest
Good phone manner

About this company

First Actuarial has been around since 2004, when a small group of like-minded actuaries came together to bring fresh thinking to pensions consultancy. Two decades later, we’re heading for 20% revenue growth this year, employing around 425 people across five locations. We’re still an independent business with no chargeable hours targets, giving our people the time to deliver their best work and excel. We shape our high-quality services by listening closely to our clients’ needs. And we price those services fairly. As we develop our business, prospects for our people grow. Our Basingstoke, Leeds, Manchester, Peterborough and Tonbridge offices provide supportive work environments where everyone can make a difference. We enjoy work and celebrate our successes. And we provide support and helpful feedback so we all learn and improve. We love numbers, but we love people more. Staff wellbeing and work-life balance have always been core values. Beyond the firm, we’re known for our integrity. We’re happy to challenge conventional thinking and speak up. Our pioneering work is set to transform the lives of millions of younger people with a new type of pension.

After this apprenticeship

Possible progression within the company and progression to the next level of apprenticeship.

Ask a question

The contact for this apprenticeship is:

THE GROWTH COMPANY LIMITED

The reference code for this apprenticeship is VAC1000303372.

Apply now

Closes on Friday 28 March 2025

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Cookies on Find an apprenticeship

Contents