IT Apprentice

Summary

This role provides a valuable opportunity for individuals to gain hands-on experience in various aspects of IT support and services, contributing to impactful projects that drive business success.

Wage

£14,500 a year

Minimum wage rates (opens in new tab)

£14,500 to 16,000 per annum

Training course

Information communications technician (level 3)

Hours

Monday to Friday, 40 hours per week

40 hours a week

Possible start date

Thursday 20 March

Duration

1 year 3 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Provide 1st Line IT Support: Handle service desk calls, emails, and portal tickets with efficiency and professionalism.
Monitor Network & Server Infrastructure: Ensure optimal performance and swiftly respond to system failures.
Remote support: Deliver exceptional IT support remotely, addressing technical issues and providing solutions.
Troubleshooting and Resolution: Diagnose and resolve customer technical faults, driving timely and effective fault resolution.
Client Service Management: Build and maintain strong relationships with clients, offering a range of help desk support and client service management.
Hardware and Software Configuration: Install, configure, and maintain hardware and software systems.
Logging and Escalation: Accurately log tickets and escalate requests as needed, ensuring prompt and effective service.
Password Resets: Assist users and clients with password resets and other routine tasks.

Where you’ll work

Moss Bridge House

Moss Bridge Road

Rochdale

OL16 5EA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BALTIC TRAINING SERVICES LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Full training will be provided by the employer and Baltic Apprenticehips

Requirements

Essential qualifications

GCSE in:

English (grade 5)
Mathmatics (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Team working

About this company

Creative Networks, established in 2005, is a leading provider of Managed IT Services, specializing in enhancing business efficiency across industries such as automotive, professional services, and manufacturing. With a strong focus on innovation and technological advancements, the company is dedicated to delivering cutting-edge IT solutions.

Company benefits

Training and development opportunities to enhance your skills and career growth. Friendly and collaborative culture with a casual dress policy. Breakout facilities with a pool table and an American Diner for relaxation and team bonding.

After this apprenticeship

Possible progression upon completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

BALTIC TRAINING SERVICES LIMITED

Lauren Morton

lauren.morton@balticapprenticeships.com

The reference code for this apprenticeship is VAC1000303322.

Apply now

Closes in 27 days (Wednesday 12 March)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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