NHS Business Services Practitioner Apprenticeship (Rothbury)

Summary

An exciting opportunity has arisen for a NHS Business Service Practitioner Apprenticeship at Northumbria Healthcare NHS Foundation Trust based in Rothbury; the post is available to anyone who is interested in working within an NHS Healthcare environment while completing a Level 2 Apprenticeship qualification in Customer Service (15 months).

Wage

£22,370 a year

Minimum wage rates (opens in new tab)

37.5 hours per week (Part-time hours available, min 22.5 hours, to be arranged with manager), part time salary will be paid at £11.44 per hour.

Training course

Customer service practitioner (level 2)

Hours

Full time and flexible working. Exact shifts to be confirmed. 37.5 hours per week (Part-time hours available, min 22.5 hours, to be arranged with manager)

37 hours 30 minutes a week

Possible start date

Monday 16 June

Duration

1 year 3 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To gain relevant work based learning within a Business Administration environment to provide a high quality service to internal and external customers.
To support and assist in the provision of a customer service role and administration service to the designated department/ward team. This will include developing excellent customer service skills, behaviors and service knowledge when delivering to your customers. Provide services including data input, storage and retrieval of data, filing, handling of post and dealing with telephone enquiries and customers face to face.
Become prepared and knowledgeable within the working environment and work towards gaining a Level 2 Customer Service Practitioner Apprenticeship.
At the end of the Apprenticeship be “work-ready” for a customer service role.

Where you’ll work

The Rothbury Practice

The Community Hospital

Whitton Bank Road

Rothbury

NE65 7RW

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NORTHUMBRIA HEALTHCARE NHS FOUNDATION TRUST

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Earn a salary while studying.
Gain job specific skills.
Study towards a related qualification including literacy and numeracy (if required).
Have regular pastoral support and personal development reviews.
Employed on a 15-month training contract.
Enjoy benefits such as paid annual leave, comprehensive mandatory training, protected time for your studies and NHS discounts.

Requirements

Essential qualifications

GCSE in:

Maths & English (grade 9-3 (A-E))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Team working
Positive work ethic
Interpersonal skills
Professional attitude

Other requirements

Our apprenticeships are Trust wide and placements will be available across the Northumbria Trust sites.

About this company

We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England. Our teams deliver care from hospitals, a range of community venues and people’s homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community services.

https://www.northumbria.nhs.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Throughout your apprenticeship you will be given support, career guidance and interview training to help with progression into further employment opportunities.
Over 80% of our apprentices will stay within the trust following apprenticeship, for this standard typically progressing into administrative roles.
There are also opportunities to progress onto higher level apprenticeships.

Ask a question

The contact for this apprenticeship is:

Northumbria Healthcare NHS foundation Trust

Maxine Bennett

maxine.bennett@northumbria-healthcare.nhs.uk

07970789878

The reference code for this apprenticeship is VAC1000303168.

Apply now

Closes in 17 days (Saturday 1 March)

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After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

To apply and for more information, please follow the link.

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