Digital Support Technician Apprentice

Summary

Are you a proactive and highly organised individual ready to kickstart your career in Revenue Operations (RevOps)? At Evotix, we’re committed to enabling success across our revenue teams, and we’re looking for a talented RevOps Apprentice to help us maintain and grow our database of target contacts and companies.

Wage: £20,000 a year
Minimum wage rates (opens in new tab)
Training course: Digital support technician (level 3)
Hours: Monday - Friday, 9.00am - 5.00pm with 30 minutes for lunch.
37 hours 30 minutes a week
Possible start date: Tuesday 1 April
Duration: 1 year 3 months
Positions available: 2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible.

You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.

Overview:

Master data management, drive efficiency and work with cutting-edge revenue systems!

In this role, you’ll help provide our sales teams with accurate and complete prospecting data by consolidating information from a variety of research tools and databases. You’ll gain hands-on experience with industry-leading tools like Salesforce, working diligently and independently to build out increasingly extensive and valid system of record.

Key Responsibilities:

Maintain Accurate Data in Systems of Record:

Undertake research and review database records in detail, working across a variety of online and offline sources to deliver data entry / appendment work at scale (both directly into revenue systems and indirectly into Excel spreadsheets) ensuring an increasingly complete, valid, unduplicated database of prospect and customer account records, encompassing contacts within relevant personas
Client Contracts and product ownership are correct and match with physical Contracts, including important revenue/legal term information
Take corrective actions where necessary to ensure data integrity
Flagging areas where data is consistently corrected to the wider team

Data Reporting:

Develop and provide reports and dashboards to team members, ensuring data is easily accessible and actionable
Make changes to dashboards, reports and list views in order to provide ad-hoc views for users and management
Pull on demand reports as requested

User Management:

Perform user management activities, including creating and maintaining user accounts, roles, and permissions across the revenue tech stack

Documentation:

Assist in documenting existing solutions across our revenue platforms

User Support and Troubleshooting:

Provide day-to-day user support, addressing inquiries and resolving issues promptly
Assist with first line troubleshooting and escalate more complex issues as needed
Escalating tickets to wider team where other skillsets are needed

Requirements:

Passion for Technology: Demonstratable strong interest in technology and continuous learning to stay current. For example, building and maintaining your own computers
Proactive Approach to Problem-Solving: Ability to identify issues and take the initiative to resolve them quickly and efficiently
Attention to Detail: Strong focus on accuracy, ensuring that data and processes are correct and consistent. Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small
Solid Understanding of Microsoft Office Suite: Proficient in using Microsoft Office tools such as Word and Excell for documentation and data processing. Ability to compare datasets using Excel functions strongly preferred

Where you’ll work

WeWork Office Space

29 John Dalton Street

Manchester

M2 6FW

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DIGITAL NATIVE (UK) LIMITED

Your training course

Digital support technician (level 3)

Equal to A level

Course contents

use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.
support digital operations or digital change and transformation activities.
investigate application problems and enable resolution to maintain productivity and improve quality of service.
coach and guide stakeholders to develop their applications skills to use digital systems effectively.
monitor data to analyse systems use and provide insights to recommend use or applications developments.
support customers in the use of information, products and services through digital channels.
diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
maintain end-user systems physically or remotely. For example: software, hardware or operating systems
provide and direct end-users to tools and resources to help them to resolve their digital problems.
use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.

Your training plan

You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications

You will work alongside our experienced Service Desk team and build your skills through a combination of:

1-2-1 Coaching
Group activities
Online learning
Work based tasks

Requirements

Essential qualifications

GCSE in:

5 GCSE's including Maths and English (grade A*-C/9-4 (or equivalent))

Desirable qualifications

A Level in:

STEM / Business (grade A - C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience

Other requirements

This opportunity is office based with no hybrid or remote work option.

About this company

At Evotix, we use our 25+ yrs experience to create dynamic EHS and sustainability solutions that empower our customers to protect people’s lives, communities and the planet. Based in Chicago, London, and Perth, we develop technologies that transform management of the world’s most critical environmental, health, safety and sustainability (EHS&S) challenges. Our commitment to mobile first, human-centric design is what sets us apart. We bridge the gap between people and technology with functional, intuitive software and a team that’s focused on mutual success. Whether businesses prefer a ready-to-use solution or one tailored specifically to their business, our approach helps transform health, safety, training and sustainability management.

http://www.evotix.com (opens in new tab)

Company benefits

Competitive base salary and company-based performance bonus. Generous tiered pension scheme that increases over time. Private Medical Coverage. Quarterly wellness days and access to our Employee Assistance Program.

After this apprenticeship

Ongoing employment and career development

Ask a question

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