Apprentice Administration Assistant

Summary

An exciting opportunity has arisen for an Apprentice Administrative Assistant at Gateshead based company – IDS Fire & Security. The successful applicant would have good long-term prospects with the opportunity to develop the role as the company continues to grow.

Wage

£12,480 a year

Minimum wage rates (opens in new tab)

£12,480 (aged 16-17) £16,770 (aged 18-20) £22,308 (aged 21 and over)

Training course

Business administrator (level 3)

Hours

37.5 hours per week - 9.00am to 5.00pm Monday to Friday (30 minutes lunch break)

37 hours 30 minutes a week

Possible start date

Monday 3 March

Duration

1 year 1 month

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

· Logging service calls and allocating to engineers.

· Compiling job packs for installations.

· Receiving and processing handover paperwork.

· Raising purchase orders to suppliers.

· Reconciliation of purchase orders against deliveries.

· Organise return/replacement of equipment.

· Creating as fitted specifications.

· Photocopying and scanning documents.

· Use of Microsoft Office to include Word, Excel and outlook.

· Will be trained to use specialist in-house software.

· Other general administrative tasks to support this role as required.

Applicants should have good IT skills and be able to work as part of a team.

Probationary period applies.

Where you’ll work

METROCENTRE EAST BUSINESS PARK

WATERSIDE DRIVE

GATESHEAD

NE11 9HU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ACCESS TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator level 3 apprenticeship standard.

Attend Monthly day release sessions at Access Training.

Level 2 functional skills in Maths and English if exemptions are not held.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Team working
Creative
Initiative

Other requirements

Please ensure that you can travel to Dunston, Gateshead for an 9am start daily.

About this company

IDS are a locally based company that provide 26 different services and their associated products tailored to your requirements and delivered in part or as a total Fire and Security solution. Established in 1999, IDS Fire and Security has grown substantially increasing its client base and technical ability. Many of the most recent prestigious major construction projects have systems designed, installed and maintained by IDS Fire and Security.

After this apprenticeship

The successful applicant would have good long-term prospects with the opportunity to develop the role as the company continues to grow.

Applicants should be keen to work towards the apprenticeship programme and attend monthly day release at Access Training on Team Valley, Gateshead.

Ask a question

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