Housing and property management Apprentice

Summary

Whether you are finishing school, college or looking for a career change, our award-winning apprenticeships offer a rewarding path. This is a place where you can be your best, feel like you belong and build a career you are proud of. No experience is needed – you will receive all the training and development you need. No two days are the same!

Wage: Competitive
Minimum wage rates (opens in new tab)
Training course: Housing and property management assistant (level 2)
Hours: We work both flexibly, from home and in our modern office, during Monday to Friday 9.00am - 5.00pm. You will also benefit from flexi time, meaning you can accrue flexi time. There will be some few times you may work evenings and weekends.
37 hours a week
Possible start date: Monday 1 September
Duration: 1 year
Positions available: 3

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As we said no experience is needed and you'll be supported to reach your potential.

With support from dedicated mentors you will:

Assist Housing colleagues with calls, home visits, estate walkabouts and capturing up-to-date information on our tenants and their homes
Work alongside teams in housing services and other areas of the Council such as internal and external partners (social services/police etc)
Develop your knowledge in legal proceedings through attending court hearings and being part of the process, possibly resulting in taking tenancy action
Have the opportunity to attend different training sessions, conferences and community events to gain relevant knowledge to help develop essential skills for your own personal development
Have an insight into what external and internal partners deal with day to day and how housing roles will fit into these tasks
Work with the Housing Management Team to collect rent that is due, support tenants with their responsibilities of having a property/tenancy and support
Assist the teams work on more complex cases to develop awareness and understanding

Where you’ll work

Town Hall

Westoe Road

South Shields

Tyne and Wear

NE33 2RL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LEARNING CURVE GROUP LIMITED

Your training course

Housing and property management assistant (level 2)

Equal to GCSE

Course contents

Customer Service: Be able to apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders.
Respond to vulnerability: Uses appropriate levels of skill and judgment to understand the needs of vulnerable individuals and groups (including those with complex needs) and respond accordingly.
Communication: Demonstrate effective and appropriate communication skills to enable timely identification and resolution of issues. Be able to signpost customers who need additional support to other colleagues, partner agencies.
Administration: Be able to apply a range of administrative skills in order to support a range of housing and property related services.
Information collection and sharing: Understand and be able to use a variety of methods to collect and present information such as resident, neighbourhood and property data in an effective manner. Information and data must be collected, recorded and presented accurately.
Team work: Work with internal colleagues and external partners to achieve individual, team and business targets. Work with colleagues to identify solutions to problems, appreciate the importance of team working and where they fit within the team.
Time management: Organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales.
Tools and equipment: Effective use of IT equipment and software, including housing and property management software. The appropriate use of housing and property related work equipment.
Decision making: Effective decision making in order to ensure work tasks are completed in line with instruction and on time.

Your training plan

Housing and Property Management Assistant Level 2 Apprenticeship Standard
Supported by work place mentors and your dedicated college tutor you will attend College virtually, witht the option to work from home. This will be at least once a month

Requirements

Essential qualifications

GCSE in:

English (grade 4/C)
Maths (grade C/4 or above)

Other in:

Maths & English (grade Level 2 or above (or GCSE))

Desirable qualifications

Other in:

EHC (grade n/a)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

IT skills
Team working

About this company

At South Tyneside Council, we are committed to growing our own. Our apprenticeships are designed to provide a clear path for career progression. As you gain experience and complete your apprenticeship, you will have opportunities to take on more responsibilities and advance within the organisation. Many of our apprentices have moved into full-time roles and have continued to grow, taking on leadership positions and contributing to larger projects.

http://www.southtyneside.org.uk (opens in new tab)

Company benefits

Our apprenticeships offer fully funded study, eliminating student debt worries. Enjoy 26 days of paid holiday leave & a range of other benefits, including flexi and Hybrid working! All benefits are listed on our website.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

At South Tyneside Council, we are committed to growing our own. Our apprenticeships are designed to provide a clear path for career progression.

As you gain experience and complete your apprenticeship, you will have opportunities to take on more responsibilities and advance within the organisation.

Many of our apprentices have moved into full-time roles and have continued to grow, taking on leadership positions and contributing to larger projects.

Ask a question

The contact for this apprenticeship is:

South Tyneside Council

Caroline Johnson

apprenticeships@southtyneside.gov.uk

The reference code for this apprenticeship is VAC1000302651.

Apply now

Closes on Sunday 16 March 2025

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

To get the best out of you we are providing Application to Apprentice: Your Journey Starts Here Sessions. You can book onto these by following: https://www.southtyneside.gov.uk/article/16625/National-Council. We will accept application forms, which are then shortlisted to attend assessment centre. As an inclusive employer we are happy to discuss alternative applications also, please contact apprenticeships@southtyneside.gov.uk

Cookies on Find an apprenticeship

Contents