Service Advisor Apprenticeship - Porsche Centre Colchester
PENDRAGON PLC
Ipswich Rd, Highwoods, Colchester, CO4 9HA
Closes in 20 days (Friday 14 March)
Posted on 10 February 2025
Contents
Summary
This apprenticeship offers a unique opportunity to learn the ins and outs of customer service and vehicle maintenance coordination within the automotive industry. This role is ideal for individuals with a passion for automobiles, excellent communication skills, and a desire to learn and grow in a dynamic environment.
- Wage
- £15,704 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday, starting at 8:30am and ending at 5.30pm. Nevertheless, the specific working hours may vary depending on the requirements of individual dealers.
40 hours a week
- Possible start date
-
Monday 1 September
- Duration
-
1 year 3 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Assist customers in scheduling service appointments, providing information on available services, and answering inquiries
- Greet customers in a professional and courteous manner, ensuring a positive service experience
- Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times
- Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers
- Coordinate with the parts department to ensure timely availability of required components for service appointments
- Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections
- Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions
- Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately
- Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers
- Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness
Where you’ll work
Ipswich Rd, Highwoods, Colchester
CO4 9HA
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
CALEX UK LTD
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
Qualification:
- The Programme lasts for 12-14 months, and you'll achieve a nationally recognised qualification: Level 2 Customer Service Practitioner
- All of our apprentices are employed through the Dealer Network and attend week-long block training at our state-of-the-art Training Centre in Slough
- Block training is complemented by a combination of regular coaching visits from one of our experienced Coaches as well as Virtual Classroom sessions and E-Learning modules.
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Please ensure you have copies of your GCSE, Scottish National, and Functional Skills certificates, as we may request to see them during the application process.
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade C/4)
- Maths (grade C/4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Patience
About this company
If you are looking for a new or pre-owned Porsche, look no further than your local Porsche Centre in Colchester - offering a large and varied selection of Porsches, from family cars and sports cars to hybrids and electric vehicles. All our Porsches are rigorously inspected and certified by our trained Porsche enthusiasts and come with a comprehensive warranty. Whether you want a sporty coupe, a spacious SUV, or an eco-friendly hybrid we have it all at Porsche Centre Colchester. You can trust our experienced Porsche technicians to inspect and certify every vehicle we sell, ensuring quality and safety. You can also benefit from our excellent aftersales services, such as repairs, maintenance, and MOTs, as well as our exclusive offers and flexible finance options. Our staff are friendly, knowledgeable, and passionate about Porsche, and they will help you find your perfect match. We are conveniently located just a mile from the A12, with easy access from Braintree, Ipswich and the wider Essex area. We are open six days a week, and we welcome you to visit us at any time. You can also contact us by phone or email or browse our website for more information. Whether you need a personal or a business car, we have something for everyone. Our friendly and knowledgeable staff are all manufacturer-trained experts who can help you find your perfect vehicle. They will also guide you through our exclusive offers, finance options, and loyalty programmes to make your purchase as easy and cost-effective as possible. We also provide a range of aftersales products and services to keep your Porsche in top condition. You can book a service or an MOT or visit our workshop, where our experts will take care of your car using genuine Porsche parts and accessories.
After this apprenticeship
- Throughout your apprenticeship journey, we are committed to nurturing your growth and development, guiding you toward attaining a widely recognised qualification in the motor industry
- This qualification serves as a cornerstone for building your career, offering abundant opportunities within our expanding Dealer Network
- Upon successful completion of the program, you'll be well-equipped to advance and transition into new roles
Ask a question
The contact for this apprenticeship is:
CALEX UK LTD
The reference code for this apprenticeship is VAC1000302286.
Apply now
Closes in 20 days (Friday 14 March)
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After signing in, you’ll apply for this apprenticeship on the company's website.