IT Apprenticeship (Apprentice ICT Technician)

KIRKBIE KENDAL SCHOOL ACADEMY TRUST

Cumbria, LA9 7EQ

Closes in 11 days (Monday 24 February)

Posted on 10 February 2025

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Summary

Kirkbie Kendal School is seeking an Apprentice ICT Technician to join their team and begin a career in IT support. They are seeking someone with a passion for IT, desire to learn and capacity for hard work. They are offering first class training and support. The qualification offered will be matched to the experience and skills of the applicant.

Wage
£14,566 a year

Minimum wage rates (opens in new tab)

25 days annual leave plus Bank Holidays! Company pension scheme. Flu Jabs.

Training course
Information communications technician (level 3)
Hours
Monday to Thursday 8:15am to 4:15pm Friday 8:15am to 3.45pm

37 hours a week

Possible start date

Friday 28 February

Duration

1 year 3 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Develop the skills to diagnose and resolve hardware and software issues
  • Assist in maintaining, troubleshooting and repairing school devices such as PCs, laptops, printers and visual displays
  • Provide technical support and guidance to staff and students, helping them to get the most out of ICT services like Microsoft Office
  • Support staff to make the most out of online learning platforms and cloud services like Google Classroom and Google Drive
  • Support with setting up desktops, laptops and software, including Windows operating system installations
  • Keep an up to date inventory of ICT resources across the school.
  • Gain experience in monitoring web and keyword logs, reporting any incidents in line with school policies
  • Set up ICT and media equipment for school events, occasionally providing support for out of hours presentations
  • Contribute to the continuous improvement and development of ICT across the school

Where you’ll work

Kirkbie Kendal School

Lound Road

Kendal

Cumbria

LA9 7EQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BALTIC TRAINING SERVICES LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

The training will be delivered in 2-day blocks every 4-6 weeks, this will be in our online classrooms. The training will be hosted by a specialist coach from Baltic Apprenticeships and they will be there to support you throughout your apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Keen interest in IT
  • Motivated learner
  • Eager to develop new skills
  • Ability to work independently
  • Ability to work in a team
  • Detail orientated

About this company

Kirkbie Kendal is a popular and over subscribed mixed comprehensive school for students aged between 11 and 18. There are currently over 1000 students on the school roll. The school has a proud history with its origins in the 'Free Schole' which was founded in 1525. This became Kendal Grammar School and in 1980 it amalgamated with Kendal High School to form Kirkbie Kendal School.

http://www.kirkbiekendal.cumbria.sch.uk/ (opens in new tab)

After this apprenticeship

As an Apprentice ICT Technician you will receive hands-on training and mentoring from experienced professionals, helping you to develop skills needed to excel in the industry. You will develop a broad understanding of IT Support within an educational setting. A permanent position will be available for the right candidate.

Ask a question

The contact for this apprenticeship is:

BALTIC TRAINING SERVICES LIMITED

Oliver Jackson

oliver.jackson@balticapprenticeships.com

The reference code for this apprenticeship is VAC1000301992.

Apply now

Closes in 11 days (Monday 24 February)

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After signing in, you’ll apply for this apprenticeship on the company's website.