Network Engineer Apprentice

Summary

Northern Skills are recruiting on behalf of Canny Clever Group. Canny Clever Group are looking for a hardworking, enthusiastic learner to join their team. The successful candidate will diagnose, repair, install and maintain computer and other IT related equipment and services and will work towards a level 4 Network Engineer Apprenticeship.

Wage: £30,000 a year
Minimum wage rates (opens in new tab)
Training course: Network engineer (level 4)
Hours: Standard hours between 08.00 – 20.00, Monday – Sunday. Weekend working will be undertaken on a rota basis.
35 hours a week
Possible start date: Sunday 6 April
Duration: 2 years 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Diagnose, repair, install and maintain computer and other IT related equipment and services
Answering and directing phone calls
Organising and scheduling appointments
Assist in the preparation of regular scheduled reports
Follow office policies and procedures
Maintain records held in companies’ electronic systems
Provide general support to visitors
Act as the point of contact for internal and external clients
Any other reasonable duties required by company management
Configure and support network hardware
Managing active directory

Where you’ll work

78 - 80 Park View
Whitley Bay
NE26 2TH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

MIDDLESBROUGH COLLEGE

Your training course

Network engineer (level 4)

Equal to higher national certificate (HNC)

Course contents

apply the appropriate tools and techniques when securely operating and testing networks
install and configure the elements required to maintain and manage a secure network
implement techniques to monitor and record systems performance in line with defined specifications
maintain security and performance of the system against known and standard threats
apply the appropriate tools and techniques to identify systems performance issues
apply the appropriate tools and techniques to gather information to troubleshoot issues and isolate, repair or escalate faults
communicate outcomes of tasks and record in line with organisational procedures and SLAs including adherence to customer service standards
upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime. This should include backup processes
record task details whether face-to-face, remote or in writing in line with ogranisational requirements
interpret information received from a manager, customer or technical specialist and accurately implement the defined requirements
monitor, identify and implement required maintenance procedures
implement techniques to optimise systems performance in line with defined specifications
organise and prioritise clients or stakeholders’ requests in line with SLAs and organization processes
explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints in appropriate language considering accessibility and diversity implications
operate securely and apply the appropriate process, policies and legislation within their business responsibilities
communicate with a range of stakeholders taking into consideration the organisations cultural awareness and technical ability
apply the appropriate level of responsibility when planning and prioritising work tasks
apply the relevant numerical skills (Binary, dotted decimal notation) required to meet the defined specifications
ensure compliance of network engineering outputs with change management processes
select the appropriate tools and comply with organisation policies and processes when upgrading systems
apply the appropriate tools and techniques when securely operating and testing networks
install and configure the elements required to maintain and manage a secure network
implement techniques to monitor and record systems performance in line with defined specifications
maintain security and performance of the system against known and standard threats
apply the appropriate tools and techniques to identify systems performance issues
apply the appropriate tools and techniques to gather information to troubleshoot issues and isolate, repair or escalate faults
communicate outcomes of tasks and record in line with organisational procedures and SLAs including adherence to customer service standards
upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime. This should include backup processes
record task details whether face-to-face, remote or in writing in line with ogranisational requirements
interpret information received from a manager, customer or technical specialist and accurately implement the defined requirements
monitor, identify and implement required maintenance procedures
implement techniques to optimise systems performance in line with defined specifications
organise and prioritise clients or stakeholders’ requests in line with SLAs and organization processes
explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints in appropriate language considering accessibility and diversity implications
operate securely and apply the appropriate process, policies and legislation within their business responsibilities
communicate with a range of stakeholders taking into consideration the organisations cultural awareness and technical ability
apply the appropriate level of responsibility when planning and prioritising work tasks
apply the relevant numerical skills (Binary, dotted decimal notation) required to meet the defined specifications
ensure compliance of network engineering outputs with change management processes
select the appropriate tools and comply with organisation policies and processes when upgrading systems

Your training plan

Level 4 Network Engineer Apprenticeship Standard
Day release one day per week
Middlesbrough College - Newcastle office, Stamp Exchange, Westgate Road, NE1 1SA

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Analytical skills
Team working
Initiative

Other requirements

This vacancy is to start immediately therefore you must be available to start before applying. All closing, interview and start dates are subject to change and may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment. Northern Skills will check candidates' eligibility prior to any interviews.

About this company

As a dynamic and growing business, we are set to enjoy a period of rapid growth over the next twelve months as we adapt to an ever changing marketplace. Our current core services focus on Retail IT and B2B IT Services, as we move forward, we are refocusing on B2B IT Services and Leisure Based IT Sales and Events as we explore new ways of leveraging markets to introduce new hardware and software. We will continue to operate as a fully independent IT Provider in the Retail and B2B sectors. We are looking for a responsible IT Systems Analyst to perform a variety of technical and installation tasks.

After this apprenticeship

Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available

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