Medical Coordinator Apprentice

Summary

A Medical Receptionist is the first point of contact for patients when they either come to surgery or, on many occasions, when they telephone. It is the role of the receptionist to help patients obtain the best service from the surgery and to ensure the smooth running of the surgeries for the Doctors and other clinical members of the team.

Wage: £9,984 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday with 1 hour for lunch. Shifts will be between the hours of 7:45am - 6:30pm.
30 hours a week
Possible start date: Monday 24 February
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Reception duties during surgeries and clinics.
Answering telephone and face to face enquiries.
Booking, cancelling and amending appointments.
Retrieving and filing medical records.
Scanning hospital letters onto the computer.
Taking requests for home visits as per Practice Protocol.
Completing administrative forms.
Inputting and retrieving information from the computer.
Issuing repeat prescriptions.
Booking ambulances.
Preparing consultation rooms for surgeries.
Testing Urine, when no Doctor or Nurse is available.
Assisting patients on the nebuliser, after receiving the necessary training.
Any other tasks which may become necessary to improve patient care as a result of changes in the NHS, or as a result of the introduction of new technology.

Where you’ll work

THE FEARNHEAD HEALTH CENTRE

FEARNHEAD

WARRINGTON

WA2 0HD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WARRINGTON & VALE ROYAL COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

1-1 sessions in the workplace with an assessor.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Other requirements

The rota hours will be set across both the main site and the branch site. The unauthorised use of disclosure of patients and / or other personal information is regarded as gross misconduct and will be subject to the practice’s disciplinary procedure. Unauthorised disclosure of computerised information could result in prosecution for civil damages under the Data Protection Act 1984

About this company

We are a Doctors Surgery in Warrington that have 2 sites; Fearnhead Cross Medical Centre (25 Fearnhead Cross, Warrington, WA2 0HD) & Longford Street Surgery (Longford Street, Warrington, WA2 7QZ) our patients have access to both of our Surgery’s. Our Doctors and Nurses take pride in offering the highest standard of patient-centred healthcare. We run many clinics for chronic disease care and offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups. A Medical Receptionist is the first point of contact for patients when they either come to surgery or, on many occasions, when they telephone. It is the role of the receptionist to help patients obtain the best service from the surgery and to ensure the smooth running of the surgeries for the Doctors and other clinical members of the team.

After this apprenticeship

A qualification in Customer Service at the end of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

WARRINGTON & VALE ROYAL COLLEGE

Georgia Bramhall

gbramhall@wvr.ac.uk

The reference code for this apprenticeship is VAC1000301844.

Apply now

Closes in 10 days (Friday 21 February at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents