Workshop and Operations Liaison Apprentice

Summary

The successful candidate will join our team to support our newly appointed workshop manager in ensuring seamless daily operations. Acting as a vital link between customers and engineers, you will need to facilitate clear communication and coordination within the team, while ensuring that all customer interactions are proactive and professional.

Wage

£12,313.60 to £22,010.56 a year

Minimum wage rates (opens in new tab)

Salary to be discussed depending on experience.

Training course

Business administrator (level 3)

Hours

This will be confirmed by employer if successful at interview.

37 hours a week

Possible start date

Saturday 15 March

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Customer Interaction - Handle incoming calls from customers, addressing their inquiries and providing updates.
Engineer Liaison - Liaise with engineers to exchange job updates and ensure effective collaboration.
Job Scheduling – Entering job information onto the works operating systems.
Quote Handling - Organise and deliver customer quotes, working with management to ensure accuracy and timely follow-up.
Supply Chain Facilitation/Administration - Order necessary supplies and equipment to maintain workshop efficiency.
Data Handling – Working along side management to collect data to improve workshop efficiency.
Documentation - Create and manage delivery notes for shipments and repairs.

Where you’ll work

429 BOWLING OLD LANE

BRADFORD

BD5 8HN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LUMINATE EDUCATION GROUP

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

English (grade 4/C)
Mathematics (grade 4/C)
Science (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
SAGE experience
Experience with Excel
Experience with computers.
Key team player

About this company

Our company, Bradford Armature Winding Co (BAWCo) is a SME with a long and successful history in electrical engineering. Our client base is mainly in the UK and includes such industries as chemicals, pharmaceuticals, polymers, quarrying, food and beverage, brewing, utilities and more. In recent years we have become increasingly involved with renewables and Green Energy.

https://bawco.com/ (opens in new tab)

Company benefits

Hands-on training development, a collaborative and positive working environment, with close support from the workshop manager, opportunities for career progression and growth, workplace pension, free, on-site parking, 21 days annual leave.

After this apprenticeship

Potential full-time position upon completion of apprenticeship.

Ask a question

The contact for this apprenticeship is:

LUMINATE EDUCATION GROUP

Emmie Brown

emmie.brown@keighleycollege.ac.uk

The reference code for this apprenticeship is VAC1000301836.

Apply now

Closes in 28 days (Friday 7 March at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents