Information Technology Apprentice

Summary

We have an exciting opportunity with Sembcorp Energy (UK) Limited. Based in Redcar, Sembcorp Energy (UK) Limited are looking for a hardworking individual who has great attention to detail to further grow their team. The successful candidate will work towards a Information communications technician Apprenticeship.

Wage: £13,811.20 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: Days Monday to Friday 08:00 to 16:15 41.5 Hours
41 hours 30 minutes a week
Possible start date: Friday 14 March
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Responsible for Local and Wide Area Network specification, installs, support.
Responsible for server infrastructure specification, installs, support.
Specify and deliver Information Technology hardware and software solutions to meet the needs of the user and SCU UK business strategy.
Provide Technical assistance, knowledge, and user support in all aspects 1. of IT to ensure the SCU UK business gets maximum benefit from IT systems
Provide Technical support to Server and Desktop, Local and Wide Area Network infrastructure and all business applications. Your time will mainly be spent on general IT support but will also include involvement in project work where appropriate.
Develop and implement standard Server and Desktop environments, which suit the hardware specification, to give a reliable platform and deliver the results the business requires.
Give technical advice, Configure, and install appropriate hardware and software to the user’s desktop in a professional manner and appropriate timescales, without the need for multiple visits, in order as to meet business needs.
Provide advanced hardware and software configuration, fault finding and problem resolution.
Provide specialist assistance, knowledge, and support in all aspects of Information Technology use to the Helpdesk and all end users.

Where you’ll work

Sembcorp Uk Headquarters

Wilton International

Middlesbrough

Cleveland

TS90 8WS

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

MIDDLESBROUGH COLLEGE

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Information communications technician Level 3 Apprenticeship Standard

Requirements

Essential qualifications

GCSE or equivalent in:

Maths and English (grade C/4 Above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

IT skills
Attention to detail
Organisation skills
Problem solving skills
Analytical skills
Logical

About this company

We have an exciting opportunity with Sembcorp Energy (UK) Limited. Based in Redcar, Sembcorp are looking for a hardworking individual who has great attention to detail to further grow their team. The successful candidate will work towards a Network Engineer Apprenticeship at Level 4.

After this apprenticeship

IT Technician full time position for the right candidate

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