Level 3 Business Administrator Apprentice

Summary

Urban Security Systems & Fire, in Woodingdean are recruiting for a Business Administration apprentice. The role will include using our CRM software, using various Microsoft packages, answering of phone calls and helping with the booking of jobs, filling documents from manual documents to electronic documents.

Wage

£16,000 a year

Minimum wage rates (opens in new tab)

The salary will be between £16,000-£18,000.

Training course

Business administrator (level 3)

Hours

Monday - Friday, 8.30am - 5.00pm.

40 hours a week

Possible start date

Monday 10 March

Duration

2 years

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Role responsibilities to include booking appointment for our customers for Servicing, Installation and Remedials
Answering phone calls from customers
Shared responsibilities checking and responding to emails across two inboxes
Learning all areas of the business in relation to the apprenticeship
General office admin such as scanning documentation into our client accounts
Upload regular social media posts across our three social media platforms - Facebook, Instagram and TikTok
Project management - Management of customers own CRM software

Where you’ll work

21 WARREN WAY

BRIGHTON

BN2 6PH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

EAST SUSSEX COLLEGE GROUP

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

As part of the apprenticeship you will complete the Level 3 Business Administrator Apprenticeship Standard
You will receive a grade Pass or Distinction on completion
In addition to the apprenticeship standard you will complete Level 2 Functional Skills in maths and English, if you don't have GCSEs grades C/4 or above or equivalent
The delivery will take place in the workplace and the final exams at one of East Sussex College's campuses
The apprenticeship will be delivered fully in the workplace, and you will have assessor meetings every 4-6 weeks and workplace reviews every 10-12 weeks to monitor your progress
There will also be monthly workshops.

More training information

All training provided will be based on the role’s responsibilities and the apprenticeship model
We will complete all in house training based on the systems we use

Requirements

Desirable qualifications

GCSE in:

English & Maths (grade C / 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Confident
Vibrant
Hardworking
Eager to learn
Basic Skills with Office 365

Other requirements

The apprenticeship may start before the closing date.

About this company

Urban Security Systems and Fire was established in 1999 and is based in Brighton. We are a well trusted and well-established business completing installations and servicing of Intruder alarms, Fire and emergency lighting systems, Access Control, Warden Nurse Call systems and Fire extinguishers. We are a fast pace company in a ever progressing industry.

https://urbansecuritysystems.co.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Potential permanent full-time employment on successful completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

EAST SUSSEX COLLEGE GROUP

Katie Parris

Katie.parris@escg.ac.uk

030 300 39871

The reference code for this apprenticeship is VAC1000301557.

Apply now

Closes in 25 days (Wednesday 5 March at 11:59pm)

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