Customer Service Apprentice

BREEDON GROUP SERVICES LIMITED

Spennymoor, DL16 6FY

Closes in 26 days (Monday 10 March)

Posted on 10 February 2025

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Summary

Have you always had that knack for being organised? Do you like working with other people? Does a role that has lots of variety interest you? Providing customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.

Wage
£20,500 a year

Minimum wage rates (opens in new tab)

• Pension • 25 days annual leave, plus bank holidays on top • Share Saver Scheme • Life Assurance • You will have the opportunity to progress to a level 3 customer service qualification.

Training course
Customer service practitioner (level 2)
Hours
40 Hours a week. Monday to Friday, shifts to be confirmed.

40 hours a week

Possible start date

Monday 18 August

Duration

1 year 3 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • As an Apprentice Customer Service Agent, you’ll support us to work with a customer base from domestic to commercial clients to large contractors, local authorities, and government bodies
  • Making our customers happy by being proactive and innovative is crucial to this role

Duties will include (but will not be limited to):

  • You will be dealing with customer orders on the phone
  • Dealing proactively with any queries and complaints
  • Keeping customers up to date with progress

If you’re one who enjoys doing the same thing every day, maybe this role isn’t for you. You won’t be spending every day doing boring, repetitive jobs! If you love getting stuck in and putting a smile on our customers faces, then now we’re talking!

Where you’ll work

Breedon Durhamgate

Green Lane

Spennymoor

DL16 6FY

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DERBY BUSINESS COLLEGE LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

  • You will complete a Level 2 Customer Service Practitioner apprenticeship

More training information

The programme will be a mix of virtual training with your tutor, assisnments, a learning plan and self study. The programme will cover:

  • Understanding your organisation
  • Product and service knowledge
  • Meeting regulations and legislation
  • Roles and responsibilities
  • Customer conflict and challenge
  • Customer experience
  • Interpersonal skills and communication

Requirements

Essential qualifications

GCSE in:

  • English (grade 4-9)
  • Maths (grade 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Patience

About this company

Breedon is a leading construction materials group in Great Britain and Ireland. Our GB division comprises fully-integrated aggregates and downstream products businesses throughout the UK . We supply aggregates, asphalt, ready-mixed concrete & mortar and concrete blocks, together with a range of specialist building products including clay bricks and tiles, other clay products, decorative aggregates and Welsh slate, which are sold throughout the UK and Ireland.

http://www.breedongroup.com (opens in new tab)

After this apprenticeship

  • There are lots of opportunities at Breedon Group to move onto more senior customer services roles, team leaders, management and even sales
  • This role will offer the opportunity to complete a level 3 customer service apprenticeship following the level 2 for the right person

Ask a question

The contact for this apprenticeship is:

DERBY BUSINESS COLLEGE LIMITED

breedon@earlytalent.careers

The reference code for this apprenticeship is VAC1000301133.

Apply now

Closes in 26 days (Monday 10 March)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Stage 1 - application and CV Stage 2 - telephone interview Stage 3 - face to face interview with one of our team