Customer Support and Office Administrator Apprenticeship

Summary

As a Customer Support and Office Administrator Apprentice within our growing team, you will play a key role in the success of our business while ensuring the service users are at the heart of everything we do. Immediate start available.

Wage: £16,185 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday: 9.00am – 5.00pm
37 hours 30 minutes a week
Possible start date: Monday 17 March
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Supporting care staff and assist in recruitment procedures
Managing projects to support the success of the company
Data analysis & reporting, recording information via our systems
Answering the telephone in an efficient, helpful, and pleasant manner
Offering support & guidance
Maintaining and keeping records up to date
Dealing with a service users and directing their calls
Understanding the service
Providing a professional service
General Office Duties

Where you’ll work

158 BOLTON ROAD

BURY

BL8 2NP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BURY COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator L3 Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

English (grade C/4 or above or equivalent)
Maths (grade C/4 or above or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Physical fitness

Other requirements

You will be supported through this journey to develop your business and customer service skills whilst taking inbound calls from service users, family members, social workers and staff. Updating People Planner with information on their visits, directing calls to the care coordinators. You will also support the office by managing projects, providing data analysis and general office duties, recruitment checks and personnel files. You will need to be self-motivated and organised. This role is an exciting opportunity for anybody who is looking to join a well-respected care company with the opportunity for future development within our business. Our aim is to grow and support our staff in their careers in a professional, hardworking yet supportive and friendly environment with a strong team ethos and ethical practices.

About this company

Care Connect Homecare Services provides care and support to people in their own homes thus enabling them to live as independently as possible. We have been providing Care to Elderly People in Bury, Rochdale and Lancashire since June 2002. Our Services are tailored to meet your needs to help you remain in your own home independently as long as you desire. We aim to provide care to suit individual requirements; All care packages are customised to suit each client individually.

https://careconnectbury.co.uk (opens in new tab)

After this apprenticeship

Subject to a successful apprenticeship you will be employed by the company and considered for a full-time role.

Ask a question

The contact for this apprenticeship is:

BURY COLLEGE

The reference code for this apprenticeship is VAC1000301128.

Apply now

Closes in 22 days (Friday 7 March)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please click on the link below. Complete the form at the bottom of the vacancy with your details and attach a copy of your CV. A member of the Bury College apprenticeship team will then be in touch regarding your application.

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