Customer Service apprentice
QUICKLINE COURIERS LIMITED
LIVERPOOL, L24 9HJ
Closes on Sunday 30 March 2025
Posted on 11 February 2025
Contents
Summary
Quickline Couriers provides a same day and dedicated transportation service for goods ranging from small vans to larger haulage vehicles. The premium service requires time critical responses and attention to detail. The company in its previous 7 years has grown into a well-known and relied organisation.
- Wage
- £14,526.20 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Normal working hours (07:00 - 18:00).
37 hours a week
- Possible start date
-
Sunday 20 April
- Duration
-
1 year 3 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Liaise with the Transport Department to ensure new bookings are promptly covered.
- Ensure collection, delivery, and customer contact numbers are present for all consignments, including customer contacts for jobs going out of normal working hours (07:00 - 18:00).
- Liaise with customers and suppliers regarding any loading or unloading issues to avoid unnecessary delays and additional charges.
- Always backup any verbal conversations with customers via email including additional charges.
Where you’ll work
BUSINESS FIRST BLOCK A
25 GOODLASS ROAD
LIVERPOOL
L24 9HJ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
ACCESS FURTHER EDUCATION LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
- Contact your assigned customer accounts to develop strong relationships and encourage greater spending. Reporting all contact in the notes section of the customer.
- Work closely with the sales team to re-establish relationships with any non-traders and upsell any current accounts.
- Participate in bi-weekly 1-1’s completed by line manager.
- Report to management and the rest of the team on your assigned customer accounts activity.
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
About this company
Established in 2016, Quickline Couriers offers same-day and dedicated delivery services. From small vans up to artic vehicles throughout the whole of the UK and Europe with the heart of our operations strategically situated within Liverpool, Manchester, Preston, Stoke, and Birmingham, meaning we have access to all major motorways and roads which in return allows us to provide a prompt and efficient delivery service.
After this apprenticeship
A recognised qualification
You’ll receive an industry-recognized certificate, such as:
- Level 2 Customer Service Practitioner or Level 3 Customer Service Specialist (UK)
- Additional training in communication, problem-solving, and digital skills
- This qualification shows that you’re skilled in delivering excellent customer experiences
Ask a question
The contact for this apprenticeship is:
ACCESS FURTHER EDUCATION LIMITED
The reference code for this apprenticeship is VAC1000301111.
Apply now
Closes on Sunday 30 March 2025
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After signing in, you’ll apply for this apprenticeship on the company's website.