Tenant Referencing Apprentice

Summary

LetHQ require a well spoken individual with a good telephone manner. This is a unique opportunity to join one of the fastest growing suppliers of tenant referencing and specialist insurance products in UK. Progressing tenant reference applications via bespoke software platform and dealing with a variety of queries both online and over telephone.

Wage: £15,704 a year
Minimum wage rates (opens in new tab)
Training course: Housing and property management assistant (level 2)
Hours: Monday- Friday 08:30 and 17.15
40 hours a week
Possible start date: Monday 3 March
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Customer service
Handling a wide variety of telephone calls
Enquires and emails
Using Bespoke CRM system
Client Support

Where you’ll work

46 SEAVIEW ROAD

WALLASEY

CH45 4LA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE LEARNING FOUNDRY LIMITED

Your training course

Housing and property management assistant (level 2)

Equal to GCSE

Course contents

Customer Service: Be able to apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders.
Respond to vulnerability: Uses appropriate levels of skill and judgment to understand the needs of vulnerable individuals and groups (including those with complex needs) and respond accordingly.
Communication: Demonstrate effective and appropriate communication skills to enable timely identification and resolution of issues. Be able to signpost customers who need additional support to other colleagues, partner agencies.
Administration: Be able to apply a range of administrative skills in order to support a range of housing and property related services.
Information collection and sharing: Understand and be able to use a variety of methods to collect and present information such as resident, neighbourhood and property data in an effective manner. Information and data must be collected, recorded and presented accurately.
Team work: Work with internal colleagues and external partners to achieve individual, team and business targets. Work with colleagues to identify solutions to problems, appreciate the importance of team working and where they fit within the team.
Time management: Organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales.
Tools and equipment: Effective use of IT equipment and software, including housing and property management software. The appropriate use of housing and property related work equipment.
Decision making: Effective decision making in order to ensure work tasks are completed in line with instruction and on time.

Your training plan

Housing and Property Management Assistant level 2
All training given inhouse
CIG Level 2 in property and housing
Functional Skills in English and maths if required

Requirements

Desirable qualifications

GCSE or equivalent in:

Maths and English (grade 4+)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Enthusiastic
Well Spoken

Other requirements

This is an office based job,

About this company

We provide award winning tenant referencing, credit checks and specialist insurance products. Our products support letting agents, landlords, housing associations and tenants across the UK.

http://www.LetHQ.co.uk (opens in new tab)

Company benefits

Night out, monthly lunch benefits, pool table, casual Friday.

After this apprenticeship

Lead to fulltime job offer/employment

Ask a question

The contact for this apprenticeship is: