IT Technician Apprentice

Summary

As part of this Apprenticeship, you will be providing IT technical support within Preston School Academy, providing a friendly and responsive service to requests for assistance from all users. You will be working closely with other members of the team to resolve issues as appropriate in an efficient manner.

Wage: £11,648 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: Monday to Friday 8:00am - 3:30pm
35 hours a week
Possible start date: Monday 31 March
Duration: 1 year 6 months
Positions available: 1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Respond to and prioritise routine and emergency IT requests across the school as required or directed. Any issues that cannot be resolved in a timely manner will need to be escalated to the 1st, 2nd or 3rd line IT support technicians.
Rectify where possible any damage to IT equipment in classrooms/offices.
Check for health and safety issues and report any potentially dangerous situations.
Work in compliance with the Codes of Conduct, Regulations and policies of the Local Authority and its commitment to equal opportunities.
Use the Online ticket system for issues that have been logged; update the call status of jobs, including any interim work that has been completed on a job.
Assist in the maintenance of the IT Inventory to ensure that it is accurate and up to date including details and location of all equipment, especially in the event of equipment being moved or end of life.
Check that all IT equipment is clean and fit for use. Ensure that any relevant filters are cleaned. (Ensuring that H&S procedures are followed, and ensuring you understand the implications of the Working at Heights Legislation).
Perform routine maintenance tasks. This may include installing basic software packages and setting common options.

Where you’ll work

Preston School Academy
Monks Dale
Yeovil
BA21 3JD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

YEOVIL COLLEGE

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

The apprenticeship training is delivered through one to one sessions scheduled for every 2 weeks. This training will teach you the knowledge, skills and behaviours set out in the Information Communications Technician standard. On completion, the apprentice will receive a Level 3 ICT qualification.

Requirements

Essential qualifications

GCSE in:

English (grade Grade 9 – 4 / A* - C)
Maths (grade Grade 9 – 4 / A* - C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Other requirements

- The role may occasionally be required across other schools within the South Somerset Hub of the Academy Trust, as this may involve collaborative projects or support needs. A driving licence is not necessarily required as this will always be as part of a team. - An Enhanced DBS check is required prior to appointment.

About this company

Midsomer Norton Schools Partnership are a Business & Enterprise Academy that aspires to embody their strapline of ‘Bringing Learning to Life & Life to Learning’ for every student every day. They place a large emphasis on the development of character and personality of their students, alongside a relentless drive for improving progress in all of the subjects that they study. Preston School is a highly successful 11-16 Specialist Business and Enterprise Academy in Yeovil, Somerset. Their objective is to guarantee success for every individual and much of what we do is designed to find the key that unlocks their interests and skills, enabling them to be successful both at Preston School and beyond.

https://www.prestonschool.co.uk/ (opens in new tab)

Company benefits

- 26 days annual leave plus bank holidays (pro rata). - Access to a Government pension scheme. - Sick Pay. - Cycle to Work scheme. - Free eye tests. - Employee Assistance Helpline.

After this apprenticeship

Upon completition of this Apprenticeship, you will have a Level 3 qualification in ICT that can support you with progression opportunities within this specific field.

Ask a question

The contact for this apprenticeship is:

YEOVIL COLLEGE

Gabrielle Cobner

studentrecruitment@yeovil.ac.uk

01935845380

The reference code for this apprenticeship is VAC1000301074.

Apply now

Closes in 5 days (Wednesday 26 March at 11:59pm)

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