Administrative Apprentice

Summary

Howards Accountants are a friendly, professional accountancy firm looking for an Administrative Apprentice to work alongside the Office Administrator to help support and maintain the efficient and effective running of the office. The Apprentice will be one of the first point of contacts for all clients, so must be approachable and professional.

Wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday, 9am to 5pm with a 30 minute lunch break.
37 hours 30 minutes a week
Possible start date: Monday 17 March
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Working alongside the administrator on all of the below tasks within the office;

New client onboarding
Dealing with professional clearance
Liaising with HMRC
Scanning of correspondence, service address correspondence and working papers
Debtor chasing
Post office
Weekly purchase of office consumables
Updating and managing of client records, including phone numbers, emails, deadlines, personal information
Ad hoc tasks as requested

The Administrative Apprentice will work alongside the office administrator to help support and maintain the efficient and effective running of the office. They will assist the administrator in ensuring client records are up to date and amended where necessary, as well as ensuring onboarding processes for new clients are complete, including sending out proposals to gather relevant information from them. They will be one of the first points of contact for all clients, therefore they must be friendly and approachable whilst showing professionalism in every aspect of their job. Accuracy, efficiency and independence must be second nature.

The admin apprentice will need to be able to work alongside the wider team of Administrators and Accountants to ensure that standards remain high and client expectations are met and exceeded. This is achieved through high level communication, utilising systems and software available and delivering SLA (Service-level Agreements) to all clients.

Where you’ll work

Suite 8, Camborne Business Centre

Weeth Lane

Camborne

Cornwall

TR14 7DB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

FOCUS TRAINING (SW) LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Standard- Level 3
On-the-job training to support role development
Off-the-job training to support qualification requirements
The employer will offer dedicated training time to support off-the-job training requirements
Functional Skills support - maths/English - if required

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Logical
Team working
Initiative
Non judgemental
Patience

About this company

We are a friendly, professional accountancy firm based in Cornwall, with our office based in Camborne. We offer in-person support to our local businesses as well as remote working with businesses all across the UK. Our team pride ourselves on developing close relationships with our clients, enabling us to provide them with exceptional services and advice. We are personal, yet professional, which we believe separates us from other accountancy firms.

After this apprenticeship

Upon successful completion of the Apprenticeship, the Apprentice will go on to become a valued member of the team as Office Administrator

Ask a question

The contact for this apprenticeship is:

FOCUS TRAINING (SW) LIMITED

Maria Gammon

maria.g@tftg.org

01752 348980

The reference code for this apprenticeship is VAC1000301064.

Apply now

Closes on Saturday 15 March 2025

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