Apprentice Office Assistant

Summary

We are offering an enthusiastic, hard-working individual the role of Apprentice office assistant. Working in a busy but supportive environment, with a varied workload and opportunities to gain new skills. Haydn Evans Consulting is an Employee-Owned Trust, we are genuinely invested in supporting, developing and engaging with our employees.

Wage

£15,500 a year

Minimum wage rates (opens in new tab)

We offer a discretionary annual bonus (company performance dependent) and due to being an Employee Owned Trust, the first £3600 of any such bonus is tax free.

Training course

Business administrator (level 3)

Hours

Monday - Friday, fully office based, 9.00am-5.30pm

37 hours 30 minutes a week

Possible start date

Monday 3 March

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Answer the phone and direct calls as required
Greet visitors to the office
Take internal meeting minutes
Maintain the general office upkeep i.e. ordering supplies and maintaining tidiness of common areas to project a professional image of the company to staff and visitors
Maintaining office equipment for smooth office functionality i.e. coffee machine, copier, plotter
General admin duties as required across all sectors of the business – Formatting reports and letters, carrying out office inspections, booking training, meetings etc.
Carry out tasks throughout the year that are associated with annual audit requirements
Follow all relevant health and safety, environmental and quality assurance policies
Support Office Manager to order and maintain records of PPE for employees
Support Office Manager to book and monitor staff training

Where you’ll work

Haydn Evans Consulting Ltd

Second Floor, Hyde Park House

Crown Street

Ipswich

IP1 3LG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

W S TRAINING LTD.

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard
All training will take place in the work place

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Initiative
Non judgemental

Other requirements

We offer as standard: - private health cover (currently through vitality). - 25 days annual leave (3 of which have to be taken between Christmas and New Year when the company closes) - Option to purchase up to 10 additional annual leave days - Access to High Street discount platform which also includes access to an Employee Assistance Program and 24hr online GP service. - Town Centre location - Cycle to work scheme.

About this company

Haydn Evans Consulting Limited was founded in 2000 and despite experiencing continual exponential growth since 2020, necessitating a move to newly refurbished premises, we continue to operate from a single office in the Southeast of England. We are an engineering design company, delivering professional services in civil/structural engineering with specialisms in marine and rail. One of our claims to fame is the design of Felixstowe Pier! In August 2023, Haydn Evans became an Employee-Owned Trust (EOT), whereby 100% of the shareholding was transferred over to the Employees. Operationally, nothing has changed day-to-day or with our clients and suppliers. The company continues with the same Leadership Team, who are held to account by a board of Trustees, to ensure that company decisions are made in the best interests of employees. This new ownership structure reflects our ethos, that each employee has a key role to play in the overall success of the company. We wanted to ensure and sustain the long-term security of Haydn Evans, and in doing so, truly reward and engage with our employees, so that we continue to provide a high-quality service to our clients.

http://www.haydnevans.co.uk (opens in new tab)

After this apprenticeship

As a company we have grown considerably over the past 3 years, but we are still relatively small (30 employees). We are very much invested in developing our employees.

We took on an ‘office junior’ 4 years ago has progressed and become an indispensable member of the team, her role has evolved over the years, overseeing audits and managing her own very busy and varied workload.

The same opportunities for progression are available in this situation, if individuals wish to progress and prove their ability/willingness, we will support them to progress. Difficult to say exactly what this would look like, as it would depend on what interests them in the role, but could be progression to ‘office manager’ equivalent, or ‘administrative coordinator’ within a particular sector of the company.

Ask a question

The contact for this apprenticeship is:

W S TRAINING LTD.

The Apprenticeship Team

apprenticeships@wstraining.co.uk

The reference code for this apprenticeship is VAC1000301056.

Apply now

Closes in 5 days (Friday 28 February at 11:59pm)

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