Customer Service Apprenticeship

Summary

To support external sales team who sell a range of environmental products, waste management, street furniture, safety and seating across the public and private sector throughout Poland. Applicant must be fluent in Polish speaking, reading and to be able to translate documents.

Wage: Competitive
Minimum wage rates (opens in new tab)
Training course: Customer service specialist (level 3)
Hours: Monday - Friday 8.00am - 4.00pm
37 hours a week
Possible start date: Monday 24 March
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

We are looking to support a charismatic and confident professional with Polish language skills to obtain a Level 4 Sales Executive apprenticeship whilst simultaneously gaining relevant experience within our existing customer service team.

The role will be to develop sales throughout Poland and provide support to our overseas customer service team. The in-depth training programme ensures that new skills are gained and developed as well as obtaining excellent commercial awareness.

The position is a full-time permanent office-based role located at our Headquarters in Blackpool.

If you have a genuine desire to succeed and wish to join a progressive company, with excellent opportunities, career development opportunities and benefits then look no further.

The successful candidate with be provided with full and comprehensive support and training.

Main Duties and Responsibilities

Providing customers in Poland with product information, quotations, and technical information.
Converting sales enquiries into sales orders.
Responding to inbound telephone calls and LiveChat enquires.
Following up website and email customer enquiries.
Processing sales orders.
Establishing new customer accounts via telephone and in writing.
Monitoring lead times and deliveries.
Chasing customer payments.
Translating product sales literature and general documents.

Where you’ll work

Glasdon House

Preston New Road

Blackpool

Lancashire

FY4 4WA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

MERCURI INTERNATIONAL (UK) LIMITED

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents

Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
Service Improvement: Make recommendations based on your findings to enable improvement
Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Your training plan

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

The programme is modular and project based with full coach support

More training information

Customer service specialist Level 3:

Delivery is undertaken via teams, with 121 coaching with a dedicated learning and development coach, we offer virtual live learning sessions, and as much ad hoc support as the learner requires, we utilise and eportfolio site BUD, this is intuitive and easy to use.

Requirements

Desirable qualifications

GCSE in:

Maths and English (grade C / 4 and above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Fluent Polish

Other requirements

• Essential: C2 or fluent Polish. • A good level of English. • Willing to study towards a Level 3 Apprenticeship. • Interested in building a career in customer service / sales. • Strong verbal and written communication skills. • Have experience of demonstrating products by video. • Have a genuine desire to grow sales. • Confidence, charisma and keen to progress a long-term career. • Some experience within a sales or customer service environment / familiar with client interactions. • Good administrative, organisational and time management skills. • Good team player. • Commercial awareness and professional. • Willing to learn. • Have a high level of self-motivation. Additional Experience Business Studies, Sales Administration, Sales Assistant, Office Administration, Microsoft, Customer Service, Retail Sales, Telesales, Negotiation, Sales Advisor, Customer Support, Call Centre Assistant, Overseas Support, International Business, Language Skills; Polish, English, Bi-lingual, Tri-lingual, Multi-lingual.

About this company

Glasdon Europe SARL is part of the Glasdon Group with Headquarters in the UK and companies in Europe and the United States and is responsible for mainland European B2B sales. 65 years of customer care and product innovation have established Glasdon as a market leader in the design, marketing, and worldwide supply of a broad range of environmental and safety products.

http://www.glasdon.com (opens in new tab)

Company benefits

• 33 days paid holiday • Buy/sell up to 5 days holiday each year. • Cycle to Work scheme. • On-site Gym and changing facilities. • Team building activities / days. • Paid charity days. Plus many more

After this apprenticeship

Potential promotion opportunities following successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

MERCURI INTERNATIONAL (UK) LIMITED

Vanessa Healey - Gwilliam

Vanessa-Healey-Gwilliam@mercuri.co.uk

07825247850

The reference code for this apprenticeship is VAC1000301037.

Apply now

Closes in 29 days (Friday 7 March at 11:59pm)

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