Medical Centre Business Administrator Apprentice

Summary

This is a new and exciting role for an enthusiastic and proactive candidate to join our small but very busy administration team here at the GP Practice. The role will be varied and challenging and will involve most business aspects in the day to day running of an NHS Surgery.

Wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 9.00am - 5.00pm with 30 minutes unpaid lunch break. Surgery hours are 8.00am - 6.00pm Monday - Friday and apprentice will work 37.5 hours by arrangement and this will be confirmed at interview.
37 hours 30 minutes a week
Possible start date: Monday 17 March
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Responsibilities will be varied and challenging but are aimed at supporting a busy medical surgery and, in particular, the business support team.

Tasks could include:

Supporting general administration tasks that may include scanning of documents, photocopying records / notes, filing patient notes and general accurate record keeping
Handling general medical enquiries including liaising with GPs and other NHS contracts
Assisting with routine financial administration under supervision of Senior Administrator
Liaising with local medical authorities on medical support provision enquiries

Where you’ll work

TREVAYLOR RD

FALMOUTH

CORNWALL

TR11 2LH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

FOCUS TRAINING (SW) LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Full Business Administrator Standard - Level 3
On-the-job training to support role development
Off-the-job training to support qualification requirements
Employer to offer dedicated training time to support off-the-job training requirements
Functional Skills support - maths / English (if required)

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade A*/9 - C/4)
Maths (grade A*/9 - C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Administrative skills
Team working
Initiative
Patience

Other requirements

Due to the nature of the employment any potential apprentice must respect all aspects of client confidentiality at all times and respect all visitors to the surgery. We are unable to accept applications from candidates who are registered as patients with this surgery. Apprenticeship qualification may require college attendance to complete off the job training requirements but most training will be completed at the workplace and through remote training/support (via Zoom, etc). The FOCUS Training Centre is based in Redruth.

About this company

Falmouth Health Centre is one of the oldest and largest medical practices in the city area and are looking after over 10,000 patients. The Practice boundary extends to most city areas of the city limits and are committed to providing the highest standard of quality care to all our patients.

After this apprenticeship

Possibility of future employment / progression opportunities upon successful completion of Level 3 qualification

Ask a question

The contact for this apprenticeship is:

FOCUS TRAINING (SW) LIMITED

Maria Gammon

maria.g@tftg.org

01752348980

The reference code for this apprenticeship is VAC1000300921.

Apply now

Closes on Friday 14 March 2025

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