Property Services Administrator Apprentice

Summary

Supporting the director and team in managing residential blocks and estates. Handling client queries, service charge admin, contractor coordination, compliance records, managing key documents, maintenance requests, and reporting. Requires strong communication and organisational skills. Property management experience is a plus but not essential.

Wage

£9,870.60 a year

Minimum wage rates (opens in new tab)

Starting salary negotiable for the right candidate depending on experience. This will be discussed during the selection process.

Training course

Business administrator (level 3)

Hours

Monday to Friday, 10am to 4pm (College Day 9am to 4:30pm).

29 hours 30 minutes a week

Possible start date

Tuesday 18 March

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As Property Service Administrator you will play a key role in supporting the director and wider team in the management of residential blocks and estates. This role involves coordinating administrative tasks, liaising with leaseholders, contractors, and clients, and ensuring the smooth day-to-day running of property management operations.

Key Responsibilities:

Acting as a first point of contact for client and resident enquiries, providing professional and efficient support
Assisting with service charge budgets, invoicing, and financial administration
Coordinating property maintenance requests and liaising with contractors
Preparing and maintaining compliance records, ensuring adherence to industry regulations (e.g., RICS & TPI guidelines)
Managing key documents, lease agreements, and database updates
Supporting the director with diary management, correspondence, and reporting

Skills & Requirements:

Strong administrative and organisational skills with attention to detail
Excellent communication and customer service abilities
Knowledge of property management or leasehold administration is desirable but not essential, full training will be provided
Proficiency in Microsoft Office and property management software Blocks Online is desirable but not essential, full training will be provided

This role is ideal for a proactive individual who thrives in a fast-paced environment and enjoys being at the heart of property management operations.

Where you’ll work

118 Westhill Road

Torquay

TQ1 4NT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SOUTH DEVON COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administration Apprenticeship Standard qualification from South Devon College

If successful, you will be enrolled onto a 2-year Level 3 Business Administration Apprenticeship at South Devon College. You will attend weekly taught lessons at South Devon College which will give you the knowledge and understanding to become a proficient Business Administrator. Supported by your Assessor Coach, Course Tutor and the team here at Larchfield you will get the chance to hone these skills daily. This role is truly a fantastic opportunity for anyone looking to create a new career or upskill on existing experience.

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills

Other requirements

Must hold a minimum of either GCSE Grade 4 (C) or a Functional Skills Level 2 qualification in English & maths to successfully complete the apprenticeship – If not already gained this can be studied alongside your apprenticeship at South Devon College.

About this company

We pride ourselves on offering a prompt, friendly, pro-active management service, tailored to suit each Client’s own particular requirements. With extensive experience and the privilege of working alongside some of the industry’s finest, we have built a service that blends professionalism with a personal touch. Our commitment to delivering top-tier service has helped forge strong, lasting relationships.

https://larchfieldam.co.uk/ (opens in new tab)

After this apprenticeship

If the Property Services Administrator stays and grows within our company, they could develop into more senior roles based on their skills, experience, and contributions.

Ask a question

The contact for this apprenticeship is:

SOUTH DEVON COLLEGE

Mike Laukkanen

mikelaukkanen@southdevon.ac.uk

The reference code for this apprenticeship is VAC1000300716.

Apply now

Closes in 15 days (Friday 21 February at 11:59pm)

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